Bad Luck on Ebay...Need advise on best way to proceed

[Vintagecatcher]

Andrew,

What am I waiting for? I picked up the package before work, and when I opened it after work, the post office was closed. I'm not waiting for anything.

Patrick

[makersmarkambassador]

Patrick

I would also send it back to the seller asking for a refund. And if you don't get a response, then dispute it through paypal. More than likely, you'll get your money back from PayPal.

Makes you wonder why the seller didn't offer insurance. He has alot of feedback, so it's not like he doesn't know about insurance. He probably knew it was busted and tried to pass it off...sorry about your luck.

David

[Vintagecatcher]

I also opened a dispute with PayPal already.

Patrick

[Leon]

The shipping and handling was $19.99 for a few pound, slightly oversized item. I would expect the piece to arrive in good shape AND/OR if it's like Steve said, and was broken already, then that should have been disclosed in the auction description. A refund is warranted either way.

[Vintagecatcher]

Although insurance wasn't an option in the auction, I noticed it did say insured on the shipping label. That may be another angle the seller may be working, if the item was in fact damaged prior to shipping.

I plan on shipping the item back first thing in the morning.

I 'm sending it back in the same box with insurance.

Any other recommendations? Delivery confirmation etc? Should I be concerned about the seller receiving it within 7 days?

Thanks again for all your responses.

It's pretty disappointing when you are excited to get an item for your collection and you get this instead.

Patrick

[cliftons8]

Patrick,
I know Herbert and he is a stand up guy. He sells a lot of vintage material, and will be set up at the National. He has been ill recently and that may cause a delay in email response. I really feel that you have nothing to worry about.

Mike

[chaddurbin]

pat when i bought a fake usb drive a month ago. i contacted the seller but also opened a claim with paypal. even though the seller sent me an address to return for a refund, paypal advised me not to until the seller make contact with them (through the claim)...then PAYPAL will send me the official address to send it back (so the seller don't try any funny business).

for items under $200 a sig is not necessary, i just had delivery confirmation. i got a refund the day the item was delivered. that was my experience.

quan...(are u still in maine?)

[White Borders]

Patrick,

I've never dealt with that seller, but in looking over his feedback I noticed this one, which is at least a positive sign:


I returned the item and received prompt refund. Honest ebayer.
baglover74 ( 35) Jun-25-09 15:53
Authentic PRADA Black & Silver Nylon Backpack Purse NM (#390054882443)
US $60.00

Hope it works out for you,
Craig

[ChrisGalbreath]

I know Herbert and although he NEVER reads his email, he does talk on the phone about 15 hours a day. He is one of the best people in the hobby to work with. Many of you are making very incorrect assumptions about a veteran collector who does this for fun - not for profit...

Try following the instructions at the bottom of the eBay Auction

Seller's payment instructions

If you have a problem with the order then PLEASE contact me on my cell 901-482-4611 between 6-9 p.m CST on weekdays or anytime on the weekend-thanks...local pickup is fine.

The trophy was a beauty and not something he tried to "pass off" on anyone. You guys are playing Bush League Ball here with a very stand up guy.

[Matt]

My comments above were based on Patrick's statement that "the seller's response was that he packed it well, and I needed to deal with the Post Office, and that he wasn't going to do a refund."
that seems at odds with what many of you are saying about the seller, so I'm not sure where the truth sits here. That the seller has come on and seems willing to make this right is good news.

[bbcemporium]

I'm sure the seller is a stand-up honest person with the best of intentions, but after reading his feedback, maybe starting to use email more would help eliminate some of these problems. Granted, his auction clearly states to call his cell phone, but email is the main mode of communication on eBay and to better serve his customer base, should maybe be checked and used more frequently. Just an opinion.

[Matt]

Maybe I'm missing part of the story - the issue here is not that he didn't respond to your email, but that his response was that he wasn't going to give a refund. If that's the case, I don't see why it matters if you called or emailed.