First off, what a contrast between the customer service of PSA and SGC. PSA responds to a complaint by bumping a couple cards up a grade, a pretty cynical way of pleasing a customer. SGC came and posted ON THIS BOARD when it saw that a trimmed card had been given a numerical grade, looking to repurchase the card.
Probably a Mac/Pc analogy is the best for SGC/PSA. That SGC has survived while all these other companies flopped is impressive enough. I doubt there is much evidence that one company's grades are more accurate than the others - both will make mistakes. Yet I find PSA's approach more authoritarian and arrogant than SGC's. Of course SGC needs that personal touch or people may not go to them at all. Still, it rings much more true than PSA's approach. I hope that PSA can improve its customer service relations in the future.
PSA cards have probably proven to be the best investments for those most worried about that, especially for high grade cards, but SGC is appealing in many other ways.
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06-17-2009, 01:44 PM
Hybrid Mode
