Lelands - poor customer service or not???

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Posted By: Rich W.

A couple of responses:

1) I agree that Lelands can not pass out refunds and allowances to every Tom, Dick & Harry that claim something was missing from their lot. However, I had a very detailed listing that I showed to Craig when I picked them up (after returning from DeAngelos)showing numerous guides missing. Further, all I ask is that they review the surveillance tape that was supposedly functional throughout the auction. Your answer is in those tapes, guaranteed.

2) Please note that I am not implicating the longtime collector that also previewed the items. By providing the circumstantial evidence to Angela, I merely wanted to show that it was "possible" that the guides were taken (Angela had originally claimed that it was "impossible" for anyone to have taken the guides). Knowing this longtime collector for years, I would be shocked if he had taken the guides. This was merely to get Lelands to review the surveillance tapes. When one uses his/her imagination, there are other scenarios that explain the missing guides.

Rich W.