Lelands - poor customer service or not???

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Posted By: Fred C

Was there a detailed listing of each lot in the item description or did you happen to drive to the preview not knowing what was in the lots?

If you didn't know what was in the lot(s) before you drove to preview them then I would think that the reason for driving there was to determine whether or not you had an interest in the different lots. If that's the case then the preview trip was on you (I know you're not asking reimbursement for the trips but it was mentioned in an earlier thread).

If in fact there were missing guides (important guides) then I would do the same thing and request a refund (or even a partial refund). You stated "I drove back to Lelands and showed Craig (a Lelands employee) my list and the missing guides. He claimed, We will make this right"

Since Craig is an agent of Lelands then I think doing the right thing would include a full refund and maybe a little extra (like a small credit towards a future auction) for your inconvenience.

I do give Lelands credit for offering a full refund but I understand your point of view. I haven't won anything from Lelands in a while but I do remember my past dealings with them have all been very positive.

My collecting experience with media guides (I used to have a pretty big managerie of them) is that they take up a lot of space and people that are getting rid of them (selling/auctioning them) are doing so because they want to use the space for something else.

If you really like a lot of the guides then give yourself one last shot to make a deal with regards to the missing material. Maybe, just maybe you can strike a deal where you get a partial refund and the consignor doesn't have to store the guides again.

Good luck!