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#251
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Posted By: barrysloate
Joe- it's complicated, and the grading services know they could lose customers under certain circumstances. I think they need to protect themselves legally. |
#252
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Posted By: Steve
Joe has a standing offer that anyone can call him to discuss this and any issue regarding the .5 change. |
#253
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Posted By: Bottom of the Ninth
Kevin, |
#254
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Posted By: Kevin Saucier
"I don't think the grading process we pay for permits enough time or expertise to evaluate a card with great accuracy as to alterations. It is true that there are those that are obvious however not all alterations can be detected looking at a card for a few seconds. I have plenty of cards encapsulated that were altered and just as many rejected that I knew to be 100% legit. The more time you spend evaluating the more accurate the results. That is why I said alterations are subjective, for the most part." |
#255
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Posted By: SC
"Cards on regrade or reholder service: SGC has the right to reevaluate the card and assign a newly established grade if SGC believes the card was originally misgraded. If the grade change results in a loss of value of the card, SGC will compensate the customer based upon market value as solely determined by SGC." |
#256
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Posted By: leon
You really need to be careful on your postings. I agree with JK here. You can't have a debate very well while being anonymous. You said: |
#257
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Posted By: David Davis
Who says that PSA's BBB rating is a "D". It is "BB", which is a perfectly acceptable business rating. Even if it was a D, what would have caused it? I would venture to say that lag time on receiving cards is probably the biggest cause of complaints, plus their poor customer service. Frustrating and even wrong as that may be, they don't keep people's submissions, crease their cards, or other mailicious activity that would remove consumer confidence. There are other grading services available if you do not like PSA. |
#258
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Posted By: JK
Joe - the difference is that a crossover comes from another service - hence you provide a minimum grade. If it tops that grade, they crack it, if not, they dont. |
#259
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Posted By: JimB
Given that they just added the half grades after grading 11 million cards, why is it such a big deal that people be able to submit their cards to see if they are worthy of a half grade bump? PSA is not saying we mis-graded 5 million cards. They are saying that some may be strong for the grade and deserve the half grade bump. Things don't have to be complicated all the time. |
#260
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Posted By: Matt
"Given that they just added the half grades after grading 11 million cards, why is it such a big deal that people be able to submit their cards to see if they are worthy of a half grade bump? PSA is not saying we mis-graded 5 million cards. They are saying that some may be strong for the grade and deserve the half grade bump. Things don't have to be complicated all the time. |
#261
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Posted By: Eric Brehm
I am with JimB on this one. PSA is not offering to re-evaluate all the cards that are already in holders (although I suppose they would if you asked them to), they are simply offering to refine the numerical grades they have already assigned to particular cards, in order to recognize those that are in the high end of their assigned grade (because of particularly good centering or whatever). As Jim pointed out before, if you have a card graded '7', then it was originally deemed to be in the 7.00-7.99 range. If it is just a whisker shy of getting an '8', then why not label it a 7.5 NM+? On the other hand if it barely qualifies for a '7', I don't see any reason for them to say, "well on second thought it really should have been a high end '6', so we are dropping it to a 6.5." I really don't see a problem with that. |
#262
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Posted By: Matt
"As Jim pointed out before, if you have a card graded '7', then it was originally deemed to be in the 7.00-7.99 range." |
#263
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Posted By: Eric Brehm
Matt -- yes, a card has to meet all the minimum standards of a 7 to get a 7. The range would be 7.0 to 7.9, not 6.5 to 7.5. A 6.9 was formerly given a 6 (but now it can get a 6.5). |
#264
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Posted By: Matt
Eric - there's no way for us to know that conclusively, but as the grading scale is somewhat subjective, I highly doubt a 6.9 was previously given a 6. Furthermore, we both can agree that out of the millions of cards graded, some mistakes were made and cards graded out higher then they should have. |
#265
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Posted By: Eric Brehm
Matt -- well, we have seen the cases where a card with NM 7 corners and VG 3 scuffing on the back is awarded an EX 5, so there may be some 'averaging' going on in the grading process; you do have a point there. But that is not how the system is supposed to work; again a card in theory should meet all of the requirements for a particular grade in order to get it. And yes I agree there are overgraded, and perhaps even altered, cards currently residing in holders. I'm sure PSA would be happy to re-evaluate these cards, if that is what you want; for example you can crack one out and send it in raw and see what you get this time. Or you can submit it in the holder, and if they agree with you that it is overgraded, they may buy it back, but I wouldn't count on it. |
#266
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Posted By: Jeff Lichtman
Can you imagine some of the 'graders' at PSA looking at a card, scratching their heads, and suddenly thinking, "Gee, this looks like a 6.9!" |
#267
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Posted By: Eric Brehm
Jeff -- obviously it is unrealistic to assume that PSA graders can distinguish card quality in 0.1 grade increments. The point is, if a card just misses being a '7' because of a ding to one corner or something, even though everything else meets the NM standards, it shouldn't get a 7, it should get a 6 (or perhaps now, a 6.5 EX-MT+). At least that's how I think of it. |
#268
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Posted By: Joe D.
"Jim - you're missing the point; no one here is arguing that people shouldn't be allowed to submit cards for re-evaluation. The issue is PSA's guarantee of equal or higher grade. Isn't it likely some cards are now worthy of a half grade demotion?" |
#269
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Posted By: Chuck Ross
As Jeff implied, the idea of using an objective numerical scale with fine gradations in this arena doesn't seem to make sense unless you can publish a rubric that defines exactly what each gradation means. How exactly does an 8.5 differ from an 8.0 (not to mention how a 6.9 differs from a 7.1)? Certain qualitative aspects of a card (centering, corners, etc) can be "quantified" to some extent. But based on what I read on this chat board about the overall capabilities of PSA graders, with this new scale the company seems to be advertising powers of observation that they do not have. |
#270
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Posted By: Matt
"This is not meant to be a gamble for the customers. This is not a grand atonement of sins. PSA is just checking to see if your card deserves a 1/2 point bump or not." |
#271
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Posted By: barrysloate
Throughout this discussion the policy of buying back an overgraded or altered card has been tossed out. Does anybody know how the grading company determines what is fair compensation? Because I'm willing to bet the two sides could be really far apart on just what each feels the damages are. |
#272
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Posted By: Joe D.
Matt: |
#273
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Posted By: Matt
Joe - "we just disagree. and thats cool. I do agree this has very much to do with improving PSAs money grab. It just also happens to improve their overall product IMO." |
#274
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Posted By: Eric Brehm
Matt -- with their greater than/equals policy, PSA is assuming that they got the whole number grade correct the first time. They are simply offering to refine these whole grades with half grade bumps where they think it is appropriate. The question of whether they got it right the first time is a different issue. That is where their buy back policy might come into play, if a card is clearly overgraded. My understanding is PSA does have a buy back policy, but that they are more stingy in compensating anyone for overgraded cards than SGC is. |
#275
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Posted By: Matt
Eric - if they are re-evaluating the card to see if it's worthy of a 6.5 instead of a 6, you're suggesting they wouldn't notice they gave it a 6 when it deserved a 5.5 or an A? I don't see how you can make that distinction in practice. |
#276
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Posted By: Eric Brehm
Matt -- I understand what you're saying, but it still makes sense to me for them to only assign up-grades in this case. When I send a card in to be re-holdered, because the holder is scratched or cracked, they don't re-inspect the card for proper grading, they just re-encapsulate it with the same grade and send it back. So re-holdering is a relatively cheap service. With the new half grade system, they aren't going to be taking the time to re-inspect card edges for evidence of alteration and so forth, they are just going to be looking for superior qualities such as nice centering or surface gloss or whatever, adding the half grade where appropriate, and sending the card back to the submitter. That is why getting a half grade bump review will be presumably less expensive than having a card re-authenticated and re-graded anew (or 'de novo', as Jeff would say). |
#277
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Posted By: Joe D.
matt: |
#278
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Posted By: Eric Brehm
oops, apparently I'm wrong about the pricing thing. Going back and looking at the PSA announcement, it looks like they will be charging their regular fees for the half grade reviews (at the service level that applies to the current market value of the card as originally graded, not what it would be if it does in fact receive a bump). They do say however that "Since the cards are already graded by PSA, this process should be even easier than with ungraded cards." So again I think, for better or for worse, they are assuming that they do not need to, and will not, re-evaluate the card's authenticity and whole grade that was originally assigned. |
#279
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Posted By: Steve Clark
Matt/Eric, |
#280
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Posted By: Eric Brehm
Steve -- that seems reasonable to me, in terms of centering standards that could be applied to determine half grade bumps. Going from a minimum of 70/30 to 60/40 (for 8 to 8.5) or from 75/25 to 65/35 (for 7 to 7.5) is about a 15% improvement in each case. PSA is actually saying a little less than that (5% to 10% improvement) would be required. (I have always felt that PSA and the other grading companies are too liberal in their centering standards by the way.) Anyhow, here is what PSA states on their web site about this: |
#281
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Posted By: JimB
Let's imagine the opposite scenario. PSA announces the half grades but says that if any of the owners of the 11 million cards you paid to have accurately graded want to have those cards evaluated for a bump because you feel they are high end for the grade, you must take the risk that we will determine that we overgraded your card last time and you must accept a bump down with compensation to be determined by PSA. That scenario would go over like a ton of bricks here. |
#282
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Posted By: JimB
To me, the only major complaint is the cost. The rates for bump evaluation should be lower than a regular submission since they do not need to look for authenticity or alteration. |
#283
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Posted By: Matt
Jim - I can honestly say, had they rolled out the half grades and offered to re-evaluate cards previously submitted with no guarantee of "equal or grater then" I would not have an issue and from what I've read, most here3 would agree with that. I am not an "anti-PSA" guy - I just think this policy is bad for the industry and was only done to squeeze extra money out of loyal customers. |
#284
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Posted By: leon
I think we are pretty good friends so I think I can ask you this question. I will first say I don't blame PSA for doing what they did as a business move. They are trying to perfume a pig though, and that's a tough job..... |
#285
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Posted By: JimB
Leon, |
#286
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Posted By: Jeff Lichtman
I agree with Jim's position on most/all of this but one minor detail: the only reason PSA did this was for $$. Nothing else. |
#287
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Posted By: leon
Jim.....I think we have disagreed a few times but I have never said you are not reasonable. I was hoping you would say what you did |
#288
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Posted By: Matt
JIm - "it would be an admission that they regularly overgraded in the past. Adding half grades is not an admission of overgrading in the past. It is a refinement that would allow for certain high grade examples within a given grading teir to be formally recognized as high-end for that teir." |
#289
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Posted By: JimB
Matt, |
#290
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Posted By: barrysloate
I'm still not completely comfortable with a policy that only rewards cards with a half grade bump and will not objectively look at resubmitted cards. You have to assume given the subjectivity of grading, for every undergraded card there's an overgraded one. |
#291
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Posted By: Brad
The only reason PSA did this was for $$ Nothing else. |
#292
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Posted By: Steve
and if the grader sees this on a review his hands are tied and he must leave that card as is. |
#293
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Posted By: JimB
"And it still doesn't address the issue that a small percentage of altered cards have gotten holdered" |
#294
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Posted By: barrysloate
Jim- my understanding is they will only bump a card a half grade if warranted, and make no other revisions. This thread has become too long for me to go back and reread everything, but isn't this what everyone is saying? |
#295
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Posted By: Joe D.
"Also, even if the number of altered cards is extremely small, say 1 in a 1000 (I suspect it's more than that), if you are the unlikely submitter who hoped for a half grade bump, and got it back Authentic, are you comfortable with that?" |
#296
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Posted By: Corey R. Shanus
Why is it unfair if a card could be bumped down in addition to being bumped up? Provided PSA spelled out the rules ahead of time, nobody is being mislead. And, if done competently and impartially, nobody would end up with a grade not commensurate with the true condition of the card. Would it be unfair if you went to challenge, say, your phone bill and the phone company learned that in fact they underbilled you for something and now sought to have you pay it. You might be upset you allowed them to discover the error, but if in fact they were correct that they originally underbilled you, would you feel that you had no obligation to pay the deficiency? Or if your child went to challenge a test result with his teacher and during the regrading the teacher learned he missed five wrong answers and ended up lowering the grade. Would you be emailing the principal the process was unfair and the original grade should be reinstated? I might add that if PSA did announce that bumpdowns were fair game, in the end I don't think it would be that big a deal to the collector. True, it would force them to use a bit of discretion in deciding what cards to submit, but for the most part they would simply withhold those cards they feel are not suitable candidates for a bumpup. If they miss a few here or there, my guess is PSA still would not bump them down. Presumably such cards were not egregious overgrades (or they would never have been submitted for a bumpup) and PSA (or any other grading company for that matter) would not look to piss off their customer base with trivial downgrades. |
#297
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Posted By: barrysloate
I'm with Corey on this, even if he did misspell "misled" (sorry, I couldn't resist |
#298
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Posted By: JimB
At this point I think we are going in circles and should probably just agree to disagree. There are thoughtful arguments on both sides. |
#299
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Posted By: Steve
Barry |
#300
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Posted By: Corey R. Shanus
My guess is that the concern Joe outlines and Barry mentions (incorrect downgrades to "authentic") is much more a theoretical problem than a practical one. Whether a card is altered is usually an objective determination, not a subjective one. So I would imagine then that in practically 100% of the times a card is downgraded to authentic, the downgrade is correct. If the issue is not clear cut (i.e., one could reasonably argue either way, making it a subjective determination), I would be shocked if a grading company would reverse itself and infuriate its customer base in the process. Yes, it could happen, and perhaps has. But no system is perfect and I feel that it is small price to pay for having a re-submission system that calls it as they see it and in good faith strives to take altered cards out of circulation. |
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Thread | Thread Starter | Forum | Replies | Last Post |
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