Best and worst paying auction companies

[Archive]

Posted By: Richard

Mastro is still #1 as far as I'm concerned. The only problems I ever encountered with them was two items that were "not as described" over the past 20 years (Cadillac hubcaps that were described as never used, but had rust & wear; and a check signed by Thomas Nast that was perforated in the middle). I've never had to prompt them to ship my merchandise after the check clears.

On the other hand, Heritage is quickly falling to the bottom of my list. In December they finally shipped a $500 lot nearly a month after the check cleared, and it was also one day after Leon offered to assist me in "jump starting" their shipping dept. I didn't take him up on his offer, preferring to exhaust all other avenues of direct communication first, but they obviously read this forum because they immediately took quick action.

Now, as of today, I have again waited nearly a month after the check has cleared for a $180+ lot from Heritage. I have been in contact with Peggy Griffin (Heritage) regarding this and she emailed me a week ago that she sent notice to the shipping dept. at Heritage to expedite my merchandise, but still no tracking notice or merchandise.

Another auction house that is slow to ship is Alexander Autographs and they also sell sports autographs. Again, nearly a month ago my check cleared on a $525 lot. I emailed them on Friday, but haven't heard back yet. Maybe they will respond tomorrow?

<Edited to remark that I didn't address the original poster's exact question and probably should have started another thread similar to his entitled "Slowest shipping auction houses". Regarding fastest payers, I haven't consigned to anyone since Teletrade went out of business, so my input wouldn't be applicable to fastest payers, but Teletrade did pay me in a timely manner.>