PSA "Customer Service?"

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Posted By: Joann

On the subject of PSA customer service:

A few months ago I posted here that I was really happy w/PSA CS. I had sent in 6 cards for grading and they damaged one. They called me to let me know this - I didn't have to discover it on my own - and gave me a few options for remedy. One was to send $110 worth of vouchers, and I took that option.

As of today I've received exactly jack from them. I've left several messages and talked to the person I was dealing with directly once. In that conversation he apologized profusely and promised to put them in that day's mail. That was now about three weeks ago.

So I'm still out a card, and haven't receiving anything promised in return for the card.

I guess I take back my previous post about being happy with their CS.

I still don't have any real opinion on their grading, etc, - not a general PSA bash here. Cobby started a thread about CS, and I'm ringing in with a similar negative experience.

J

Edited to add: The date they printed this order was 9/22/06. So it has been over two months and is charging hard for three months with no resolution.