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MarkI have met him as well, and observed the same qualities as Barry did. Lou is a stand-up guy. Of course he has made some mistakes (many of which have been well publicized). I think some of his mistakes are due to being spread thin or just not taking the proper time to do a full analysis.
Authenticating can be a thankless business, and one where the authenticator is taken for granted/only noticed when he makes a mistake. That's one of the reasons Dave Bushing cited for getting out of the authentication business (and he is as respected as anyone).
There are many other recent threads about PSA encapsulating cards that are trimmed (even Honus Wagner?), doctored cards (Nodgrass), Autograph authenticators who have passed bogus items (Sal Bando/PSA) etc. I don't think there is any malice or bad intent on the part of Lou Lampson (or any of these authenticators). Just some mistakes made, as human beings tend to do.
FWIW, I have experienced the exact same from Mastro, Grey Flannel and the like (all of whom have responded with proper refunds or other compensation). I think it is incumbent on the Auction House to provide a refund, if the questionable item is proven to be different than described.
It was inexcusable for Steve (the purchaser of Sparky Anderson's Cleats) not to receive a refund. But this would typically come from the auction house, which I believe to be American Memorabilia. I am sure it was AMI who rebuffed Steve, and not Lou Lampson. And good luck, dealing with AMI... you'll never see a penny in return.
Lou Lampson authenticates for at least 5 other reputable Houses, all of whom would have provided a full a refund or at least issued compensation.