I may have to sue Fanatics or Fedex-UPDATED 5/8/25 AT END OF THREAD

[sacentaur]

Originally Posted by ruth-gehrig

Isn't that considered theft??

Nope, just incompetence.

I likewise had a 5 figure package signature required simply left at my back door even though my son and I were both home at the time (we didn’t hear his truck and there was no doorbell or knock).

About a half hour later he came back in a semi-panic and of course I gave him my signature; he was our usual delivery guy and we were on really good terms.

[ruth-gehrig]

Originally Posted by sacentaur

Nope, just incompetence.

I likewise had a 5 figure package signature required simply left at my back door even though my son and I were both home at the time (we didn’t hear his truck and there was no doorbell or knock).

About a half hour later he came back in a semi-panic and of course I gave him my signature; he was our usual delivery guy and we were on really good terms.

I don't think them leaving a package without a signature is theft!
What i think is theft is them charging for signature knowing full well they were not going to be obtaining it during covid.

[Deertick]

Originally Posted by ruth-gehrig

I don't think them leaving a package without a signature is theft!
What i think is theft is them charging for signature knowing full well they were not going to be obtaining it during covid.

I can tell you with 100% certainty that at no time did UPS waive the signature requirement during COVID. Contact with the (a) resident was required and the driver was to input the receiver. This was to avoid handling the DIAD (device).

If no contact was made, package would be redirected to an Access Point or be returned to the station for another attempt in the future.

Edited to add: This was the POLICY. Not to say individual drivers didn't skirt the policy.

[ruth-gehrig]

Originally Posted by Deertick

I can tell you with 100% certainty that at no time did UPS waive the signature requirement during COVID. Contact with the (a) resident was required and the driver was to input the receiver. This was to avoid handling the DIAD (device).

If no contact was made, package would be redirected to an Access Point or be returned to the station for another attempt in the future.

Edited to add: This was the POLICY. Not to say individual drivers didn't skirt the policy.

How long have you been with UPS and what is your position? My situation was FedEx in particular but appreciate your response.

[Deertick]

Originally Posted by ruth-gehrig

How long have you been with UPS and what is your position? My situation was FedEx in particular but appreciate your response.

Since 2019. A WAY more common complaint is a driver (allegedly) not attempting a delivery and marking 'customer not available'.

Edit to add missed question: I'm a seasonal driver and have 2 friends who are longtime FT drivers. It's explicit in the training, regular communications, and via OTR supervisors. Can't speak to Fedex policies.