Beckett stole my card !!!! With pictures.

[wally1710]

Hi Alan and Sthomke
I am still learning how to get around the Net 54 workings, I hope you are both getting my reply. I really do not think that this is a mistake, I think this is a theft. The main problem I have is that there is no way to get someone at Beckett to reply. I have been trying for a year, many emails and call that always ends up at a dead end. They publish a phone number that no one answers. Beckett is going to be in a show in my area this Friday. I will once again give their representative one last time to do something or I will take your advice with the BBB
I look at Beckett as a $50 million dollar business with a $2 Customer Service Department. I will keep you up to date how I make out.
Thanks
Wally

[JP7Net54]

I agree with you that this sounds like theft. As such, I think the police is exactly who I would be calling next

[jp1216]

How can you prove you submitted the card you say you did? It's easy for Beckett to deny your claim and simply say you submitted a regular YL Mantle.
This kind of claim must happen every so often at PSA/SGC too. I wonder how they handle it. Not getting responses from email and not having any customer service is a joke.
I'm guessing Beckett screwed up somewhere. Should be somewhat easy to for them to find another '69 Mantle graded the same month. Probably got switched somewhere in the process.

[wally1710]

Hi Jon
My feeling is that when we send a card in we have to trust what the expert grader has for an opinion. When he grades it a 5 we have to accept that. If he says that it is a 5 Mantle last name in white letters we have to accept it. That is my proof as to what was submitted. I know what I sent in.
My bigger problem is that after a year of trying, I still cannot get ahold of anyone at Beckett. I have read on their website countless people who have the same problem. This is why I have posted this. I just want people to be aware what they will run into if they do business with Beckett. Their pricing may be low, but you get what you pay for.
Wally

[jp1216]

Wally, I'm not saying you are dishonest in any way. I'm simply trying to see Beckett's side on this. Do you have a copy of the original invoice? A picture of it? Was it online? You said it was submitted at a show? Was it a paper invoice filled out by you or the employee?
Every time I have sent in cards for grading - I've always wondered 'what if they say I didn't send in what I claim?' I hope this thread helps you get the resolution you are seeking.

[Balticfox]

Wally posted those details in his first thread:

Originally Posted by wally1710

But, the way this worked is:
1-I handed the Beckett representative the card
And it is listed on my submission form.
2: it made it to their expert grader who saw a 1969 Topps Mantle last name in white letters card.
3- they sent me a letter saying my 1969 Topps Mantle white letters last name graded a 5.
That is all the proof I need. When you send Card in, you have to take the word of the expert grader as to what he saw.

So either Beckett was somehow wrong about the white letters throughout the entire process or the card got switched somewhere along the way.

[Empty77]

This doesn't help now, but for what it's worth in the future for OP or others, I notice that when some customers drop off in person they take a photo/video of what they're handing off as an extra layer of evidence (besides whatever passes as a receipt that may be provided).

For PSA, when dropping off at an in-person event they've had a camera set up at the table supposedly recording the collection of items. Though for higher value things it certainly seems prudent to me for the customer to take their own pics/video as well...