Beckett stole my card !!!! With pictures.

[aelefson]

Hi Wally! As you know, I do not collect or do anything with graded cards so I cannot help but I do know you are a good person and I believe that you gave them what you said you did. I cannot understand how they sent you the wrong card but I hope this gets resolved soon. I hope it was a simple error and not purposeful malfeasance.

Alan

[sthoemke]

Wow. That sucks. Probably an honest mix-up, but good luck.

Might try filing a BBB complaint and see if that helps if you can't reach Beckett:

https://www.bbb.org/file-a-complaint

[wally1710]

Hi Alan and Sthomke
I am still learning how to get around the Net 54 workings, I hope you are both getting my reply. I really do not think that this is a mistake, I think this is a theft. The main problem I have is that there is no way to get someone at Beckett to reply. I have been trying for a year, many emails and call that always ends up at a dead end. They publish a phone number that no one answers. Beckett is going to be in a show in my area this Friday. I will once again give their representative one last time to do something or I will take your advice with the BBB
I look at Beckett as a $50 million dollar business with a $2 Customer Service Department. I will keep you up to date how I make out.
Thanks
Wally

[JP7Net54]

I agree with you that this sounds like theft. As such, I think the police is exactly who I would be calling next

[jp1216]

How can you prove you submitted the card you say you did? It's easy for Beckett to deny your claim and simply say you submitted a regular YL Mantle.
This kind of claim must happen every so often at PSA/SGC too. I wonder how they handle it. Not getting responses from email and not having any customer service is a joke.
I'm guessing Beckett screwed up somewhere. Should be somewhat easy to for them to find another '69 Mantle graded the same month. Probably got switched somewhere in the process.

[wally1710]

Hi Jon
My feeling is that when we send a card in we have to trust what the expert grader has for an opinion. When he grades it a 5 we have to accept that. If he says that it is a 5 Mantle last name in white letters we have to accept it. That is my proof as to what was submitted. I know what I sent in.
My bigger problem is that after a year of trying, I still cannot get ahold of anyone at Beckett. I have read on their website countless people who have the same problem. This is why I have posted this. I just want people to be aware what they will run into if they do business with Beckett. Their pricing may be low, but you get what you pay for.
Wally

[jp1216]

Wally, I'm not saying you are dishonest in any way. I'm simply trying to see Beckett's side on this. Do you have a copy of the original invoice? A picture of it? Was it online? You said it was submitted at a show? Was it a paper invoice filled out by you or the employee?
Every time I have sent in cards for grading - I've always wondered 'what if they say I didn't send in what I claim?' I hope this thread helps you get the resolution you are seeking.