I may have to sue Fanatics or Fedex-UPDATED 5/8/25 AT END OF THREAD

[ALR-bishop]

Everytime I have been asked to sign for a package, usually electronically, whether I use my finger or an object or a pen, no one, incuding me, would recognize the signature. Any mark or scratching seems to suffice. Others may be more careful or precise or encounter delivery people who are more particular.

[Peter_Spaeth]

Originally Posted by ALR-bishop

Everytime I have been asked to sign for a package, usually electronically, whether I use my finger or an object or a pen, no one, incuding me, would recognize the signature. Any mark or scratching seems to suffice. Others may be more careful or precise or encounter delivery people who are more particular.

Kind of like modern autograph cards, eh?

[philo98]

This is the main reason I carry collectibles insurance. For fire and theft is almost secondary, but my policy also covers shipments that are lost or never show up.

[icollectDCsports]

Originally Posted by philo98

This is the main reason I carry collectibles insurance. For fire and theft is almost secondary, but my policy also covers shipments that are lost or never show up.

But are you sure your insurer would agree that this shipment didn’t show up?

[samosa4u]

Originally Posted by icollectDCsports

But are you sure your insurer would agree that this shipment didn’t show up?

Exactly. If the package is marked as delivered and signed by someone, then good luck getting your money back from your insurer.

[BobbyStrawberry]

OP: do you know if there was information on the box that would have made a thief interested in it?

I know some AHs don't do this, but I've received auction winnings in a package that clearly indicates it's from an auction house, which isn't great.

[russkcpa]

Originally Posted by BobbyStrawberry

OP: do you know if there was information on the box that would have made a thief interested in it?

I know some AHs don't do this, but I've received auction winnings in a package that clearly indicates it's from an auction house, which isn't great.

Unfortunately I never saw the box !!

[philo98]

Originally Posted by icollectDCsports

But are you sure your insurer would agree that this shipment didn’t show up?

Yes they already reimbursed for a “lost” package. I just showed documentation that I have no idea who the person was that signed it and FedEx couldn’t show or proof the name of the person. Also I showed I’m the only person who resides at my residence. As a lot of people on this board, I have CIS. Have had great experience with them overall.

[Vintagedeputy]

Fed Ex package sorting looks to be fairly efficient. I can’t imagine what could ever go wrong!

[jayshum]

Originally Posted by ALR-bishop

Everytime I have been asked to sign for a package, usually electronically, whether I use my finger or an object or a pen, no one, incuding me, would recognize the signature. Any mark or scratching seems to suffice. Others may be more careful or precise or encounter delivery people who are more particular.

The OP said that he has signed for many other packages in the past from FedEx and others. I would think it would be possible to compare some of those signatures with the one for this delivery.

[Peter_Spaeth]

8.4. Risk of loss and title for any Archived Item fulfilled or shipped through Fanatics Collect passes to the recipient upon proof of delivery to the recipient's fulfillment address. You are solely responsible for the accuracy of the fulfillment address included in any Release Order. Fanatics Collect is responsible for filing any claims with carriers if Archived Item is lost or damaged in transit. You are responsible for filing any claims with carriers for damaged or lost shipments at any point following proof of delivery to the fulfillment address included in a Release Order. The purchaser of an Archived Item through Marketplace is responsible for filing any claims with carriers for damaged or lost shipments at any point following proof of delivery to the fulfillment address provided to Marketplace at the time of purchase.

So at least technically, the issue is whether that squiggle is proof of delivery. I would argue NFW, and Russ' statement will fully support that. And I doubt Fed Ex can come up with a GPS or anything. But I still think this is probably resolvable between Fanatics and Fed Ex.

[nolemmings]

Interesting. Seems helpful to the OP, as it is in the nature of a destination contract.

Originally Posted by Peter_Spaeth

8.4. Risk of loss and title for any Archived Item fulfilled or shipped through Fanatics Collect passes to the recipient upon proof of delivery to the recipient's fulfillment address. You are solely responsible for the accuracy of the fulfillment address included in any Release Order. Fanatics Collect is responsible for filing any claims with carriers if Archived Item is lost or damaged in transit. You are responsible for filing any claims with carriers for damaged or lost shipments at any point following proof of delivery to the fulfillment address included in a Release Order. The purchaser of an Archived Item through Marketplace is responsible for filing any claims with carriers for damaged or lost shipments at any point following proof of delivery to the fulfillment address provided to Marketplace at the time of purchase.

So at least technically, the issue is whether that squiggle is proof of delivery. I would argue NFW, and Russ' statement will fully support that. And I doubt Fed Ex can come up with a GPS or anything. But I still think this is probably resolvable between Fanatics and Fed Ex.

[Peter_Spaeth]

Originally Posted by nolemmings

Interesting. Seems helpful to the OP, as it is in the nature of a destination contract.

Correct, assuming he can establish the "proof of delivery" is fake. Fanatics is not going to fight this IMO. It may take some time and posturing but they will work it out with Russ, or they and Fed Ex will jointly work it out.

[nolemmings]

Originally Posted by Peter_Spaeth

Correct, assuming he can establish the "proof of delivery" is fake. Fanatics is not going to fight this IMO. It may take some time and posturing but they will work it out with Russ, or they and Fed Ex will jointly work it out.

If not fake at least erroneous. OP says he has a one-man office in an office bldg. I assume he provided Fanatics with any applicable suite number if there are other offices in the building. Otherwise it may be sufficient to deliver to an adult at any suite. If suite was listed and FedEx delivered to wrong office, then it might not be considered a "fake" as much as a sig o/b/o. Doesn't mean there wasn't a screw-up, but would point more to negligence than anything nefarious by Fed Ex.
I agree as to the ultimate resolution, assuming the card is not found.

[Kawika]

Came home a few weeks ago and saw these packages at the door. The larger box contained a Kreindler painting. Signature was to have been required but they let that slide. Good thing it wasn't a rainy day and a good thing the porch pirates were elsewhere. Not that it really mattered but it was upside-down for good measure. Gotta love FedEx.

[Peter_Spaeth]

At least they followed the instruction not to lay it flat.

[Brick442]

I avoid FedEx like the plague. I live in a large town that has a community page on Facebook. A while back there were many discussions about the theory that FedEx drivers in our area ran out of time at the end of the day, marked all undelivered packages in their trucks as delivered, and delivered those packages next day. This caused a lot of confusion and anxiety as customers believed their packages were missing. I believe the drivers did this to hit their metrics. There were many, many documented instances of this on our page.

FedEx apparently caught on because drivers stopped doing this for whatever reason. However, some drivers appear to have found a new method to help their metrics: If they had two deliveries on the same street or nearby, and say it was busy (holiday season, etc), they would seem to deliver both packages to one address and let neighbors 'sort it out' hoping they wouldn't have the time to contact customer service. This has happened to me twice and many times to others on our page as well.

I understand the drivers are under the crunch, as the metrics are becoming unreasonable, but it seems that the customer is suffering. I had a $2000 signed Jordan Baseball left at my neighbors house, thankfully he brought it over.

[bmattioli]

Method of payment? Any help with them?

[drmiraculous]

I hope you litigate their b*lls off, they've had it coming for ages! Fedex is the worst.

[russkcpa]

Originally Posted by Kawika

Came home a few weeks ago and saw these packages at the door. The larger box contained a Kreindler painting. Signature was to have been required but they let that slide. Good thing it wasn't a rainy day and a good thing the porch pirates were elsewhere. Not that it really mattered but it was upside-down for good measure. Gotta love FedEx.

You should go onto the proof of delivery page. At the bottom there SHOULD BE the recipients signature. I wonder what it looks like.

[BillyCoxDodgers3B]

Originally Posted by Peter_Spaeth

And I doubt Fed Ex can come up with a GPS or anything.

I'm not so sure of that. Now, if FedEx is willing to provide that information is a different matter entirely.

While the situation I'm about to relay was with UPS, I have to imagine that FedEx would be using the same technology:

A couple of years ago, my UPS shipment was misdirected per tracking. I called UPS. Completely unprompted, the lady I spoke with gave me the exact current GPS coordinates. I plugged them into Google. It was the loneliest stretch of Texas back country imaginable. It was on a moving truck at the time. So they have to have the coordinates for exactly where it was actually delivered.

[russkcpa]

Thank you everyone for your advice and your stories about Fedex and the lack of compliance with "signature confirmation". I was SO unaware at how common place this practice seems to be. Just to reiterate the facts:

This package was sent with signature confirmation.

My entire office suite number is included on the bill of lading from Fanatics

I was never visited by the driver even after Fedex dispatched him/her back to the destination.

I will file a police report ASAP.

I am so pissed off by this entire experience but will work in a civil manor with my personal rep Chris Peerboom at Fanatics to find a resolution. I am going to pressure Fanatics about the signature used by the Fedex driver and about remedies without legal action.

[Peter_Spaeth]

Originally Posted by russkcpa

Thank you everyone for your advice and your stories about Fedex and the lack of compliance with "signature confirmation". I was SO unaware at how common place this practice seems to be. Just to reiterate the facts:

This package was sent with signature confirmation.

My entire office suite number is included on the bill of lading from Fanatics

I was never visited by the driver even after Fedex dispatched him/her back to the destination.

I will file a police report ASAP.

I am so pissed off by this entire experience but will work in a civil manor with my personal rep Chris Peerboom at Fanatics to find a resolution. I am going to pressure Fanatics about the signature used by the Fedex driver and about remedies without legal action.

The resolution should be that after a reasonable time when the card does not turn up and there is nothing further to be done to locate it, Fanatics refunds you and it's then their problem to deal with Fed Ex or their insurer. But it may take some time if your rep has to go up the chain which he may need to do given the size of the transaction. If you feel he's not being sufficiently responsive, there's a guy at Fanatics I dealt with who was fantastic on a (smaller and not controversial) issue I had, would give you his name. Best of luck.

[russkcpa]

Originally Posted by Peter_Spaeth

The resolution should be that after a reasonable time when the card does not turn up and there is nothing further to be done to locate it, Fanatics refunds you and it's then their problem to deal with Fed Ex or their insurer. But it may take some time if your rep has to go up the chain which he may need to do given the size of the transaction. If you feel he's not being sufficiently responsive, there's a guy at Fanatics I dealt with who was fantastic on a (smaller and not controversial) issue I had, would give you his name. Best of luck.

Thanks for the offer Peter. I'll let you know if I hit a roadblock with Chris at Fanatics.

[Balticfox]

But it wasn't Fanatics that "lost" your card. It was FedEx.

[Peter_Spaeth]

Originally Posted by Balticfox

But it wasn't Fanatics that "lost" your card. It was FedEx.

Fanatics sold him the card, and has an obligation to deliver it. The simplest recourse here for Russ is against Fanatics. Now that FedEx has admitted it cannot locate the package, and is not claiming it was delivered, this should be open and shut. It is then Fanatics' problem to deal with the company THEY paid to deliver the card.