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#1
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I hope there is a positive outcome. I bought a very expensive baseball and it was delivered by FedEx with the same signature requirement. Like you, I was waiting on edge for my package. I got the same BS automated delivered message even though nobody rang my bell. It said my package had been signed by a C. Covid. I ran downstairs and luckily my package was there but I was extremely annoyed.
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#2
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I am going to have Fedex send me old "proof of delivery" signatures. I hope they keep them in a digital file. |
#3
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That's awful. I'm sorry to hear about this.
Do you think there is someone in your building/complex who signed for you, or do you think the driver forged the signature? I can't imagine that FedEx was your choice...for items of that value (and really even far below it), every single AH should allow winners to choose the shipping method. FedEx can be such a nightmare. For all the complaints about USPS, USPS Registered would not have led to this outcome IMO
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#4
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#5
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Wonder if there are enough of these type situations for a class action lawsuit. As previously mentioned until this atrocious accountability costs Fedex real money (ie. Expensive lawsuit settlement), I suspect the lack of process follow through and accountability will continue. It is situationally great to be covered by insurance in these cases, but more globally 1) It lets Fed Ex (or other shippers) off the hook regaridng true accountability and ends up costing us all more for insurance as a result of FedEx emloyees negligent behabvior!
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#6
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Wonder if filing a police report would get anywhere…40k is no joke.
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#7
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I had a consignor/board member send a package Fed EX to my residence last week, signature required, I was home all day and about 4;30 received an email alert from FedEx, package was delivered. I jumped up, knowing no one had rang the bell and assumed they just left it at the door and went on. Nope, nothing there. walked the 50 yards down the drive to the mailbox and a white box is leaning against the mail box in the 6" of snow we just got....
Had I not gotten the email, I would have never known and as the others the signature was a little short scribble. |
#9
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When I worked at USPS we had GPS in our scanners so they could tell where a package was delivered. But they would never share that with a customer.
Also "adult signature" is way different from signature confirmation or restricted delivery. With only "adult signature" we didn't check somebody's ID if they were obviously adult. With signature confirmation we had to check ID to see that the name you signed was the name on the ID. With restricted delivery the name on your ID had to be the name the package was addressed to. I just wonder if insurance covers misdelivery. With it not being fedex insurance, is it covered for damage or loss or is it covered for failure to safely deliver it to you? It wasn't lost or damaged, just not properly delivered. Good luck, I hope they come thru for you. |
#10
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I have had issues with FedEx in the past. I started having them hold packages at a nearby distribution center, so I can just pick them up at my convenience, and no further problems. I hope this is resolved for you quickly, and without a lot of stress.
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#11
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This is exactly what I do now, as well. Best of luck.... an awful situation, and hoping you get your proper recourse.
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#12
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+1 I have started doing this when I know I will not be home to sign for a package. FedEx would leave a door tag half the time, and the other half they would sign for it and leave it at the front door. |
#13
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