PSA Error/Label Department

[OhioLawyerF5]

They grade over a million cards a month. I'm not making excuses for mistakes, but even at a very low mistake rate, that's still a lot of mistakes per month.

[Zach Wheat]

I sent a card in with what I thought had an incorrect label on a regular submission form requesting a re-label. I included comments on what was wrong, assuming if they didn't agree my order would be put on hold and I would be contacted.

The order was processed in the normal queue and came back much earlier than the other submissions in the same order. Maybe this was an anomaly but I was satisfied.

[Bryzz02016]

Last year, I sent two cards in for fresh slabs(because they were scratched up). They sent the same exact cards back 2 months later, and still charged me. Had to fight, just to get a credit. SGC is way better ! I've had two orders fulfilled by SGC in the time I'm waiting for another reslab order to come back from PSA. They make a ton of money. The, "we're busy" excuse just doesn't fly with me.

[bcbgcbrcb]

If you follow their procedure on the website for labeling errors, the process went very efficiently for me. Two weeks door to door to get my issue corrected and back in my hands. Didn’t think they would be able to get things done that quickly but they did. So, anything is possible……

[mannequin1]

Originally Posted by bcbgcbrcb

If you follow their procedure on the website for labeling errors, the process went very efficiently for me. Two weeks door to door to get my issue corrected and back in my hands. Didn’t think they would be able to get things done that quickly but they did. So, anything is possible……

Did you catch the mistake BEFORE they sent the item or when you received it?

[calvindog]

Originally Posted by mannequin1

Did you catch the mistake BEFORE they sent the item or when you received it?

I'd like to know this as well. As I posted in another thread, I caught an error before slabbing, told them, saw no change on the site and then emailed them pictures of the very issue with the correct date. Ignored again, they then sent the pin back with the wrong date on the slab. Zero response from PSA.

[sports-cards-forever]

I agree. More transparency into PSA's process would be helpful to everyone.

[hcv123]

Originally Posted by calvindog

I'd like to know this as well. As I posted in another thread, I caught an error before slabbing, told them, saw no change on the site and then emailed them pictures of the very issue with the correct date. Ignored again, they then sent the pin back with the wrong date on the slab. Zero response from PSA.

Frustrating!

[Leon]

Originally Posted by calvindog

I'd like to know this as well. As I posted in another thread, I caught an error before slabbing, told them, saw no change on the site and then emailed them pictures of the very issue with the correct date. Ignored again, they then sent the pin back with the wrong date on the slab. Zero response from PSA.

Give 'em credit for being consistent!
.

[savedfrommyspokes]

Originally Posted by bcbgcbrcb

If you follow their procedure on the website for labeling errors, the process went very efficiently for me. Two weeks door to door to get my issue corrected and back in my hands. Didn’t think they would be able to get things done that quickly but they did. So, anything is possible……

I have had the same experience recently, twice. Soon I will send of a 3rd mislabeled card.... hoping for a repeat.

[bcbgcbrcb]

Didn’t notice their mistake until after I received the order back. In my case, they flip flopped the labels on two different Hostess panels. Just reviewing their research and ID step online, no way for me to tell that the two items were labeled backwards.

[mannequin1]

Originally Posted by bcbgcbrcb

Didn’t notice their mistake until after I received the order back. In my case, they flip flopped the labels on two different Hostess panels. Just reviewing their research and ID step online, no way for me to tell that the two items were labeled backwards.

The good news: PSA acknowleged their mistake and will re-holder for free and sent a pre-paid return label.
The bad news: I have to pay shipping for them to return it to me.
Why should I have to pay $20 return shipping for THEIR mistake?

[trib01]

I have several from the same set they mislabeled. I sent in a request, but will most likely wait until the National next year in Chicago and just drop them off to get fixed. Since they aren't going anywhere I am in no hurry. It's frustrating but I also recognize that for the stuff I tend to collect they aren't super knowledgable with a lot of more obscure vintage stuff.