SGC'S Aggressive Upcharges

[timn1]

Maybe you want to consider posting the long story, because that has not been my experience with SGC. I often don't get the grades I hope for, but they haven't ripped me off and my interactions with their customer service have been very good, especially recently.

Originally Posted by perezfan

Long story... here's the abbreviated version. I submitted cards to SGC at a show. The SCG representative told me the exact values to use for each card. Many were up-charged well beyond the normal $15 fee.

3 weeks later they posted the lower than expected grades, but SGC said I owed them $830 for some God forsaken reason. They wouldn't release my cards until I paid them their ransom.

And their customer service is not just bad... it's non-existent. So I cannot get any further answers or even appeal the outcome.

[perezfan]

Originally Posted by timn1

Maybe you want to consider posting the long story, because that has not been my experience with SGC. I often don't get the grades I hope for, but they haven't ripped me off and my interactions with their customer service have been very good, especially recently.

I posted a separate thread about it 2-3 weeks ago, but it's probably dropped to page 3 by now.... easily findable if you really care to see. Not going to dredge it back up, as I'd rather just put this in the rear-view mirror.

Glad you've had success with them... they're better than PSA, I'll give you that!

And if you have any advice/tips/recommendations on how to reach an actual SGC human being, I'm all ears. Their only listed phone number automatically refers you to email (which they don't reply to). So a contact person's name/number would be much appreciated... Thanks!

[gunboat82]

I'd gladly pay an upcharge for the services of whomever SGC had grading strip cards in the olden days. The goalposts have moved considerably.

[jchcollins]

I'd guess the upcharge enforcement is just the hand of Collectors finally moving on SGC policy. They never really used to do that much.