What's wrong with eBay?

[JollyElm]

There are definitely two distinct world views on this site - buyers vs. sellers.

The eBay complaints you mention usually arise from sellers due to the fees and whatnot that get changed/readjusted and make it harder or less profitable/cost effective for them to move cardboard on the site.

'Regular' buyers like me (without a big bankroll to throw around) usually complain about the museum pricing and how less and less of the vintage cards we're looking for are available these days, since there seems to be less people selling those cards due to what I mentioned above.

That's my take.

[raulus]

Welcome to Net54! Complaining about everything is our favorite sport.

eBay certainly isn’t perfect. It’s pretty okay most of the time, as long as stuff doesn’t go wrong with a scammy counterparty trying to jerk you around.

The authenticity guarantee program still has a lot of bugs, so lately we’ve loved to complain about that piece. That and most people around here don’t want eBay getting in their way of getting deals done by declaring that the piece doesn’t pass muster in some fashion, and therefore cancel the deal.

[Kutcher55]

Huge ebay fan. The authentication program is puzzling to me though. I think they are doing it at too low a value. If the card is slabbed with one of the big 3, there's no need for authentication IMO. It's just a grand waste of cardboard resources.

Ebay should also do a much better job policing its sellers. But they have no motivation for doing so as it would only hurt their sales. Ultimately it's up to the buyer to recognize crap when he sees it. That said, there are so many sellers who are garbage human beings and should be banned.

[Beercan collector]

As a buyer The main thing the authentication program provides is that you’re getting The actual card you paid for
Used to be I would only deal with repeatable sellers with lots of positive feedback but now you can kind of take a chance on a new seller .

[philliesfan]

I like ebay a lot and my id is milbroco.........yes why not plug my name......

Yes you do have to put up with the idiots like the guy who offered $5.00 on a $70.00 card. Then on the other hand, you get the guy that sends a polite message that you misspelled a players name in the title and would get better results correcting it.

I think the authentication is a great program. I never had a problem with several cards I sent out. I just wish it would include graded packs. I sold a 1979 Topps Hockey pack graded PSA 6or7 and it did not go through the program. Even though there were no problems with the sale, I would have preferred it did.

Bob

[Eric72]

Originally Posted by Kutcher55

Huge ebay fan. The authentication program is puzzling to me though. I think they are doing it at too low a value. If the card is slabbed with one of the big 3, there's no need for authentication IMO. It's just a grand waste of cardboard resources.

Ebay should also do a much better job policing its sellers. But they have no motivation for doing so as it would only hurt their sales. Ultimately it's up to the buyer to recognize crap when he sees it. That said, there are so many sellers who are garbage human beings and should be banned.

I'm also a huge fan of eBay. Since I sell on there more than I buy, it's natural I would have a somewhat different perspective.

The authentication program protects both buyers and sellers. In my opinion, the program succeeds at doing this.

If a buyer wins a $250 (or more) card and the slab was tampered with or the card sent was different than the listing, the program should prevent the buyer from getting ripped off.

If a seller ships a $250 (or more) card to the authenticator program, and the card matches the listing, the seller is done. No "buyers remorse" returns, no fraudulent returns of a different item, no BS.

Yes, I'm sure some people can offer up anecdotal examples in which there was an exception to this. For the most part, though, the program is working.

As for eBay policing its user base, they could be a bit quicker at shutting down scammers. However, I think this applies to buyers and sellers. There are plenty of "garbage human beings" out there, it's not limited to just sellers. For every seller who "can't find" a card that sold for less than they wanted, there's a buyer who intentionally damages a well packaged item and claims it arrived that way. For every seller who "forgets" to mention a major flaw, there's a buyer who demands a refund because a porch pirate stole their package after it was delivered.

The Authenticity Guarantee program was put in place primarily because there were so many disputes between buyers and sellers. With the pandemic and sports card boom, there were a lot of new people in the hobby. Quite a few of them made their way over to eBay. Some percentage of them were not too ethical. The program gave eBay a way to cut down on the fraud a bit.

[Kutcher55]

I guess I have been lucky then. I’m a seller as well, (Japerlm-46). Definitely on the smaller side but I have close to 800 stars, have done thousands of transactions over the past 5 years or so since I got back into the hobby. I have never had a significantly negative experience as a buyer or a seller. Never gotten ripped off, (or ripped anyone off). Admittedly I haven’t made any 5-figure transactions but plenty of four figure ones.

Your point is taken on the authentication program. I think it would be nice as a buyer to have the option to waive this but as you said the program is designed to protect both parties.

[jchcollins]

As a seller, eBay fees can feel rough at times, but the exposure your items are getting there is unmatched. Most of the vintage I put on ebay will sell eventually at fixed prices or through negotiation, even when certain things I run in Facebook or other groups, etc. - does not.

As a buyer - I don't see many, if any downsides to eBay. World's largest card shop / show that is open 24-7. Multiple buying formats from BIN's to offers, to old school auctions, pick your poison. For what is usually very reasonable or sometimes no shipping fees, whatever you bought often show up on your doorstep less than a week later. What's not to love?

The authentication aspect of it for items over a certain dollar amount I will admit is a PITA, especially for the buyer - but this is the world we live in in modern times when eBay as a platform cannot trust people to send buyers what they actually bought without swapping out cards, or faking something and ultimately making them (eBay) liable. I don't like it, but I do get it. People suck sometimes.

[JollyElm]

Originally Posted by jchcollins

I don't like it, but I do get it. People suck sometimes.

Wait...only sometimes???