Memory Lane Gehrig expectation vs reality

[maniac_73]

Anyone who is backing the AH on this should be ashamed of themselves. This is clearly misrepresentation, and the fact that they doubled down after Travis contacted them is an absolute joke. Will be steering very clear of Memory Lane in the future

[Snowman]

Originally Posted by maniac_73

Anyone who is backing the AH on this should be ashamed of themselves. This is clearly misrepresentation, and the fact that they doubled down after Travis contacted them is an absolute joke. Will be steering very clear of Memory Lane in the future

They still have a chance to make it right though. They didn't tell me to pound sand. At least not yet. They asked me to send it back to them so they can review it.

[D. Bergin]

Whether it's PSA or the Auction House scans, the "Descreen" settings are jacked up, which tends to blur and smooth out the surface of the entire card.

This is sometimes useful for cards/items that have print dot patterns, as that can be overly distracting when an item is enlarged or shown with browser settings on the internet.

That should not really be an issue with 1933 Goudeys however, as these cards have more of a lithography process then a print dot process.

Bottom line, if the customer is unsatisfied, they should give a refund with a prompt return of the card. If they asked for the card back to "review", I'd be shocked if they don't refund once they have it back in hand.

[Snowman]

Originally Posted by D. Bergin

Bottom line, if the customer is unsatisfied, they should give a refund with a prompt return of the card. If they asked for the card back to "review", I'd be shocked if they don't refund once they have it back in hand.

They can't just offer refunds every time a customer complains though. Too many people would take advantage of that. I think it's important for sales to be final in general. But when an item is misrepresented they need to make it right. I believe they will. It's hard to argue that this card was not misrepresented when holding it in hand and comparing it to the listing.

[BeanTown]

It’s pretty big when you don’t represent the card right no matter what. HA and REA normally describe the reason why the card received the grade. Maybe Memory Lane can give you an instore credit or just realist the card for a future auction. Using this board to out this card should help you FWIW.

[D. Bergin]

Originally Posted by Snowman

They can't just offer refunds every time a customer complains though. Too many people would take advantage of that. I think it's important for sales to be final in general. But when an item is misrepresented they need to make it right. I believe they will. It's hard to argue that this card was not misrepresented when holding it in hand and comparing it to the listing.

Agree. Probably what I meant to say is "if the customer is unsatisfied, for good reason".

The fact they asked you to send it back, I think bodes well for the eventual outcome.

[Johnny630]

What’s more acceptable to Major Auction House Bidder, Shill Bidding or Doctoring Scans? This is sad but until buying behavior and bidding in excess stops there’s no reason for the auction house to change its practices.


I’m sorry Travis this does blow...hopefully they refund you your purchase.

[joshleon]

This is outrageous. I would absolutely be calling them out here. And they HAVE responded and it's one hell of a cold/limp handshake of a response! That creasing isn't minor.

[Powell]

I believe Memory Lane is reputable and will do the right thing.

[Leon]

Originally Posted by Powell

I believe Memory Lane is reputable and will do the right thing.

Reading comprehension, Powell?

(They already did.)

.

[Yoda]

If the AH doesn't do right to Travis due to their blatant misrepresentation, then they truly need to get blasted by those who condemn such an obvious injustice. Whoever did the description and omitted the obvious creases should get the sack.

[4815162342]

Originally Posted by Yoda

If the AH doesn't do right to Travis due to their blatant misrepresentation, then they truly need to get blasted by those who condemn such an obvious injustice. Whoever did the description and omitted the obvious creases should get the sack.

You might’ve missed a post or two. They refunded him and relisted the card with an accurate description and then posted representative photos.


Sent from my iPhone using Tapatalk Pro

[Yoda]

Originally Posted by 4815162342

You might’ve missed a post or two. They refunded him and relisted the card with an accurate description and then posted representative photos.


Sent from my iPhone using Tapatalk Pro

Thanks, Daryl, I should have read all the posts more carefully. Glad ML came to their senses. John

[campersmd]

If this issue isn't resolved with a complete refund, I will lose all respect and trust regarding their future auctions. Their initial response to this obvious injustice has already done great damage to their reputation, and their future losses by reduced bidding from Net54 readers will far exceed the cost of this card. Very short sighted!

[parkplace33]

Originally Posted by maniac_73

Anyone who is backing the AH on this should be ashamed of themselves. This is clearly misrepresentation, and the fact that they doubled down after Travis contacted them is an absolute joke. Will be steering very clear of Memory Lane in the future

100 percent. I have seen this mischaracterization of cards more and more in the last few years.

And calling out AHs on here is truly the only way to get resolution. Trust me, they are all reading this forums.

[packs]

Something like this happened to me as well. I will not name the AH but here is the original card and scan that I purchased:



Here is the same card after I had it reholdered:



Ironically, getting the card reholdered increased the grade.

[mainemule]

Is it me or does the PSA label look very different?

Left/ML's scan- bold font/writing and bar code looks more "dense"

Right/in hand scan- thinner font/writing

[D. Bergin]

Originally Posted by mainemule

Is it me or does the PSA label look very different?

Left/ML's scan- bold font/writing and bar code looks more "dense"

Right/in hand scan- thinner font/writing

That all comes down to camera/scanner settings.

[GasHouseGang]

This reminds me of the many discussions we have had about types of scanners used to scan cards. The comments on Net54 have always been to make sure you use a CCD scanner. The cheap ones are not, and they produce scans of cards that are out of focus (depth of field problem on cheap ones). That's honestly what these photos look like. But I can't believe they wouldn't have the very best scanner available for a large auction such as Memory Lane.

[Snowman]

Originally Posted by GasHouseGang

This reminds me of the many discussions we have had about types of scanners used to scan cards. The comments on Net54 have always been to make sure you use a CCD scanner. The cheap ones are not, and they produce scans of cards that are out of focus (depth of field problem on cheap ones). That's honestly what these photos look like. But I can't believe they wouldn't have the very best scanner available for a large auction such as Memory Lane.

Even nice CCD scanners like the Epson V600 can hide creases. The problem is there's no light coming in at an angle, and you need that to see the crease walls.

[joshleon]

Originally Posted by maniac_73

Anyone who is backing the AH on this should be ashamed of themselves. This is clearly misrepresentation, and the fact that they doubled down after Travis contacted them is an absolute joke. Will be steering very clear of Memory Lane in the future

I agree. Their response only solidifies my initial feeling.

[Directly]

PF-1 for the grade is the question I would ask because the card looks better than the grade--asking what's the issue with the card--

I'm SURE any AH would correct the problem to ones satisfaction, when AH post hundreds of items, rarely, there could a unintentional mistake with a listing--

[Johnny T]

A gross misrepresentation in my book. Not that my business matters that much to them, but I just removed them from my favorites and will no longer bid in their auctions. No room for this sh*t from a "higher" end AH.

[Republicaninmass]

Originally Posted by Johnny T

A gross misrepresentation in my book. Not that my business matters that much to them, but I just removed them from my favorites and will no longer bid in their auctions. No room for this sh*t from a "higher" end AH.

But many still bid and consign with PWCC.

I just don't get it

[Johnny630]

Originally Posted by Republicaninmass

But many still bid and consign with PWCC.

I just don't get it

They do and it’s more then just them It’s all of the majors.

[calvindog]

To my knowledge -- and someone can correct me if I'm wrong -- ML doesn't have a history of doctoring scans. They've had some issues in the past for sure, but doctoring scans is not one of them. I suspect it was just a screwup and I think they'll come through in the end.

Furthermore, I don't see how this is even a close call. When you bid on cards in an auction, the scans are high resolution. Why should you have to ask for more scans unless you see a problem with the card and you want another image? If the card otherwise looks good, there's no reason to ask for any more info.

[Johnny T]

Originally Posted by Republicaninmass

But many still bid and consign with PWCC.

I just don't get it

I stopped buying from PWCC years ago.

[BeanTown]

Originally Posted by Johnny T

I stopped buying from PWCC years ago.

I still don’t understand how PWCC stayed in business for all these years. Being banned from eBay and the focal point of an FBI (active or unactive) investigation is pretty amazing.

I will agree with a post above that in todays market. Good descriptions and hi res images should save auction houses time on the phone, and having graphic artists on the payroll.

[Peter_Spaeth]

I think you will get your money back and this was probably some unintentional screwup. Cautionary tale though for how much difference scan settings can make.

[Aquarian Sports Cards]

Originally Posted by Johnny T

A gross misrepresentation in my book. Not that my business matters that much to them, but I just removed them from my favorites and will no longer bid in their auctions. No room for this sh*t from a "higher" end AH.

I don't think what "end" the auction house is on should have any impact on how they conduct their business. If this was a smaller or "low end" auction it would be OK???

[bnorth]

Originally Posted by Aquarian Sports Cards

Which is why a good auction house writes an accurate description in addition to the best scan they can provide.

Says the fine gentleman with some of the best descriptions in the business.

Originally Posted by Aquarian Sports Cards

I don't think what "end" the auction house is on should have any impact on how they conduct their business. If this was a smaller or "low end" auction it would be OK???

LOL, no it is only OK when the AH/seller is a friend who does it to others.

[raulus]

Originally Posted by Aquarian Sports Cards

I don't think what "end" the auction house is on should have any impact on how they conduct their business. If this was a smaller or "low end" auction it would be OK???

I'm guessing that this post was intended to suggest that we might expect these sorts of shenanigans from some two-bit seller/shyster on eBay, but not from a reputable AH.

[griffon512]

My guess is whoever wrote the description did not have the card in hand. I imagine with many auction houses -- and especially for lots that are middle or lower tier -- the short description is based on the scan the writer is given rather a firsthand review of the card.

In any case, I'd be very surprised if the auction house doesn't allow a refund or offer a workable solution for both parties. As an aside, the main writer for this auction house knows every aspect of the hobby inside and out. He wouldn't be deceitful about the condition of the card, and I'm confident the same is true of the auction house overall. Best to allow them the full opportunity to make this right.

[T205 GB]

Originally Posted by maniac_73

Anyone who is backing the AH on this should be ashamed of themselves. This is clearly misrepresentation, and the fact that they doubled down after Travis contacted them is an absolute joke. Will be steering very clear of Memory Lane in the future

That is just the beauty of this board. So many people with different opinions. Some support card restoration and some call it alteration.



TJ I am sorry to hear about your issues with the Gehrig. I know you have a great collection and eye for detail. I agree the pics are made to look better than what you got. Glad things were made whole.

[jsfriedm]

The card is up again in their new action: https://memorylaneinc.com/site//bids...rities-auction

[raulus]

Originally Posted by jsfriedm

The card is up again in their new action: https://memorylaneinc.com/site//bids...rities-auction

Looks like they're using the same scan as last time.

[brianp-beme]

Originally Posted by raulus

Looks like they're using the same scan as last time.

Possibly carelessness, but in any case just plain wrong!


brianp(arker)-beme

[Lorewalker]

Originally Posted by raulus

Looks like they're using the same scan as last time.

Probably not the best choice by the house but my take away from this is that if the scan of the Gehrig is so misleading what does that imply about the other scans for the other cards they auction? Not sure we would know if they are getting a lot of returns unless we compare prior auction sales to the current auction.

[SyrNy1960]

Originally Posted by raulus

Looks like they're using the same scan as last time.

After all of this, it's unbelievable they're using the same scan.

[ruth-gehrig]

Who runs Memory Lane these days?

[MattyC]

The description states creasing and wrinkles. I don't expect an AH with such a huge auction to make sure each and every scan used settings designed to fully convey each card's flaws. Especially for a lower end lot. Rather, if I saw a description of a PSA 1 that stated wrinkles and creasing-- knowing how 1s are graded and knowing how scans do not always show surface issues the way an angled camera photo does-- I would simply ask the AH about the card, perhaps request an additional image.

[parkplace33]

Originally Posted by SyrNy1960

After all of this, it's unbelievable they're using the same scan.

Sadly I expected this to happen. Bowing down to the dollar.

[G1911]

Well if it's perfectly alright not to disclose alterations, I don't see the problem. Why would it be held to a higher standard of disclosure? Plus, the description says it is creased even, exceeding the standard