Shipping fails

[gonefishin]

I see everyone's point of view, so I will post mine.

Could it have been better - absolutely.

However, consider the following please:

- The card arrived undamaged.

- It is in the same condition, as best as can be determined, as advertised.

- The seller listened to your advise, stated it would be better moving forward, and provided a very reasonable reason why it wasn't packaged better.

I really don't know what else you, or anyone else, expects from the seller.

Those without sin, please cast the first stone!

[Vintagedeputy]

Originally Posted by gonefishin

I really don't know what else you, or anyone else, expects from the seller.

That’s just it. I don’t expect anything else from the seller. He responded to my email complaint very quickly, gave me a reasonable explanation as to why he himself didn’t ship it due to a family emergency and promised me that future orders would be taken care of better. That’s all I expected. That’s why I haven’t blasted his name out across the board, because he did everything correctly for someone in his situation, upon being notified.

As for posting here, I just wanted to share my experience.

[JimStinson]

Well, since it was this week and fresh. Thought I'd share. I ship likely over 100 items per week , always priority mail. This was an 8x10 photo (Total cost $35.00) four days later the buyer told me it arrived damaged. To be clear it was housed in a rigid plastic holder with double card board and stamped DO NOT BEND at least four times. Photos accompanied his compliant and it was clear his postman had bent it over his knee to fold to fit in box. To keep it simple I gave a full refund and apologized. His reply? and I quote "I have a small mailbox, be more careful next time" , No "Thank you" or my mailman was an ass , nada. It's happened before but still mystifies me.
___________________________
Always BUYING Vintage Autographs
jim@stinsonsports.com

[Vintagedeputy]

Originally Posted by JimStinson

Well, since it was this week and fresh. Thought I'd share. I ship likely over 100 items per week , always priority mail. This was an 8x10 photo (Total cost $35.00) four days later the buyer told me it arrived damaged. To be clear it was housed in a rigid plastic holder with double card board and stamped DO NOT BEND at least four times. Photos accompanied his compliant and it was clear his postman had bent it over his knee to fold to fit in box. To keep it simple I gave a full refund and apologized. His reply? and I quote "I have a small mailbox, be more careful next time" , No "Thank you" or my mailman was an ass , nada. It's happened before but still mystifies me.
___________________________
Always BUYING Vintage Autographs
jim@stinsonsports.com

That’s a ridiculous response by the buyer considering that you didn’t have to refund it the way you did.

[Casey2296]

-
I bought a rare Rose Postcard from an antique store back East, took him forever to ship (multiple emails), package arrived, the guy had just thrown the card in a Tyvek Fedex envelope and shipped it, no padding, no bubble. There was an actual tire track on the corner of the envelope when it arrived and it was torn about 2-3 inches.

Miraculously, the card wasn't damaged, I have no idea how it was not smashed to bits. The card is now in Kevins collection safe and sound.
-

[calvindog]

Originally Posted by Casey2296

-
I bought a rare Rose Postcard from an antique store back East, took him forever to ship (multiple emails), package arrived, the guy had just thrown the card in a Tyvek Fedex envelope and shipped it, no padding, no bubble. There was an actual tire track on the corner of the envelope when it arrived and it was torn about 2-3 inches.

Miraculously, the card wasn't damaged, I have no idea how it was not smashed to bits. The card is now in Kevins collection safe and sound.
-

I clearly bought from the same guy. A raw Mordecai Brown Rose PC. Just tossed into the FedEx soft envelope. It graded a 1.5 at SGC.

[Leon]

When I received my large 1903 Horner League composite, it was shipped in a large glass frame. There were pieces of broken glass everywhere in the box. It was one of those OMG moments. Fortunately, the photo wasn't harmed. It was the worst shipping I have ever seen on a quite valuable item.
.

[brianp-beme]

Originally Posted by JimStinson

To keep it simple I gave a full refund and apologized. His reply? and I quote "I have a small mailbox, be more careful next time" , No "Thank you" or my mailman was an ass , nada.

How dare you send a carefully packaged and appropriately stamped 8" X 10" photo to a small mailbox? I personally know the mailbox size of all my customers, and have even been known to suggest the customer obtain a larger one when the item I am sending would obviously need to be bent to fit into the existing mailbox.

Make sure to only send 4" X 6" or smaller photos in the future to this valued customer.

Brian

[JimStinson]

Originally Posted by brianp-beme

How dare you send a carefully packaged and appropriately stamped 8" X 10" photo to a small mailbox? I personally know the mailbox size of all my customers, and have even been known to suggest the customer obtain a larger one when the item I am sending would obviously need to be bent to fit into the existing mailbox.

Make sure to only send 4" X 6" or smaller photos in the future to this valued customer.

Brian

The only way I could have done better is hop on a plane and hand deliver maybe I'll make that an option in the future but if I do they have to FEED me
___________________
Always BUYING Vintage autographs
jim@stinsonsports.com

[BillyCoxDodgers3B]

Originally Posted by JimStinson

His reply? and I quote "I have a small mailbox, be more careful next time" , No "Thank you" or my mailman was an ass , nada.

That's when you block them from bidding. Life's too short. You know what's funny? It's always the guys with the two bit spending budgets who have the million dollar mouths.

[JimStinson]

Originally Posted by BillyCoxDodgers3B

That's when you block them from bidding. Life's too short. You know what's funny? It's always the guys with the two bit spending budgets who have the million dollar mouths.

Absolutely 100% true , He's blocked
_____________
Always BUYING Vintage autographs
jim@stinsonsports.com

[parkplace33]

Originally Posted by JimStinson

Well, since it was this week and fresh. Thought I'd share. I ship likely over 100 items per week , always priority mail. This was an 8x10 photo (Total cost $35.00) four days later the buyer told me it arrived damaged. To be clear it was housed in a rigid plastic holder with double card board and stamped DO NOT BEND at least four times. Photos accompanied his compliant and it was clear his postman had bent it over his knee to fold to fit in box. To keep it simple I gave a full refund and apologized. His reply? and I quote "I have a small mailbox, be more careful next time" , No "Thank you" or my mailman was an ass , nada. It's happened before but still mystifies me.
___________________________
Always BUYING Vintage Autographs
jim@stinsonsports.com

Glad you blocked. He sounds like a loser.