MEARS Authentication - Please Help - Need Advice!

Yoda · #1 11-08-2023, 12:10 PM

I would be very worried, too. It has been far too long to say poor customer service. I hope nothing nefarious has happened to your bat. I would say it is time to get serious and start making a lot of noise.

perezfan · #2 11-08-2023, 12:28 PM

I'd also be pissed. Awful communication and in no way acceptable.

You may want to post this in the Memorabilia Section, to get more advice and clarity. There are lots of people over there who have likely dealt with Troy/Mears and could shed some additional light.

NiceDocter · #3 11-08-2023, 01:15 PM

My hope is that even having this thread exist will light a fire under them to get this over and done with. Keep us posted.... will be interested in the outcome. Good luck and best wishes for a good resolution. Rocky

Billyscards · #4 11-08-2023, 01:44 PM

Thanks for letting me lay this out there and the input.

Coincident or not, I ended up getting a email from Troy at MEARS today that they are not going to make a decision on my item as there is no timetable for some information that is out there.

So they are going to refund me and send the bat back without an opinion.

I'm not sure if I'm frustrated or not, just happy to have resolve as I thought it was going to take me showing up in person several times in order to get something to happen.

Again, all of this was supposed to be a "reviewed" to ensure it was in the original condition as it was previously authenticated.

The easiest thing an authentication company could do would be to effectively communicate. Don't provide false timelines or information. I would have had no problem if they said it would take 3-6 months to review. I would appreciate that level of detail!

bnorth · #5 11-08-2023, 01:56 PM

Quote:

Originally Posted by Billyscards

Thanks for letting me lay this out there and the input.

Coincident or not, I ended up getting a email from Troy at MEARS today that they are not going to make a decision on my item as there is no timetable for some information that is out there.

So they are going to refund me and send the bat back without an opinion.

I'm not sure if I'm frustrated or not, just happy to have resolve as I thought it was going to take me showing up in person several times in order to get something to happen.

Again, all of this was supposed to be a "reviewed" to ensure it was in the original condition as it was previously authenticated.

The easiest thing an authentication company could do would be to effectively communicate. Don't provide false timelines or information. I would have had no problem if they said it would take 3-6 months to review. I would appreciate that level of detail!

Be happy you got/will get your bat back and never deal with them again.

Mark17 · #6 11-08-2023, 03:36 PM

What's odd is that they evaluated and graded it once (A7) and they could've simply stood by their original opinion and pocketed your $450.

For them to forego that fee and change their A7 opinion to "no opinion" makes me wonder about the authenticity of the item itself. After you get it back, I'd see if you could have a brief conversation with Troy (being polite and respectful) to see why they wouldn't re-confirm their original opinion.

FWIW Troy's been a very pleasant guy to deal with, from my experience.

JeremyW · #7 11-08-2023, 03:54 PM

You've been more than patient.

Billyscards · #8 11-08-2023, 04:27 PM

Quote:

Originally Posted by Mark17

What's odd is that they evaluated and graded it once (A7) and they could've simply stood by their original opinion and pocketed your $450.

For them to forego that fee and change their A7 opinion to "no opinion" makes me wonder about the authenticity of the item itself. After you get it back, I'd see if you could have a brief conversation with Troy (being polite and respectful) to see why they wouldn't re-confirm their original opinion.

FWIW Troy's been a very pleasant guy to deal with, from my experience.

I do agree and know there was conflicting thoughts between PSA and MEARS. So I do appreciate the diligence to research thoroughly. However, I think they should have outlined that it would need full reevaluation as that would have been more accurate. I know they do not want to authenticate something that is questionable. I just would have hoped for more honesty up front.

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