Goldin Increasing Buyer's Premium

[CardPadre]

Originally Posted by Lucas00

Anybody know what's going on with Goldins shipping times? I have a friend who's been waiting over two weeks for his win to ship, and I've been waiting nearly a week and a half for mine. That is unacceptable for a large auction house. I've never had it take longer than 3 days, and I've bought from many different AHs.

I don't know the "what" of what is going on, but I've bought a few things over the last couple months and it has been about 13 calendar days post-auction (if payment is made right away) until a shipping label is created. I fully agree that's way too long to ship stuff that you already have in your possession.

[3-2-count]

Same here. Below is what I received after contacting them via email about the delay.

Thank you for reaching out to us. I apologize for the delay in your items being shipped to you, but I am happy to verify that your order is being processed and that the shipping label has been printed for your order. Our shipping team will be packing and preparing your order as soon as possible. The shipping team has experienced a delay in order processing due to an issue beyond their control. They are currently working overtime to correct these delays starting with the oldest orders. Your order should be shipping out within the next week and your tracking information will be confirmed in a separate correspondence and visible directly through your Goldin account. I appreciate your patience and understanding as we work through this. Please let me know if I can assist with anything further and I will be happy to help. I do hope you enjoy the rest of your day! Regards,

[brianp-beme]

Originally Posted by 3-2-count

Same here. Below is what I received after contacting them via email about the delay.

Thank you for reaching out to us. I apologize for the delay in your items being shipped to you, but I am happy to verify that your order is being processed and that the shipping label has been printed for your order. Our shipping team will be packing and preparing your order as soon as possible. The shipping team has experienced a delay in order processing due to an issue beyond their control. They are currently working overtime to correct these delays starting with the oldest orders. Your order should be shipping out within the next week and your tracking information will be confirmed in a separate correspondence and visible directly through your Goldin account. I appreciate your patience and understanding as we work through this. Please let me know if I can assist with anything further and I will be happy to help. I do hope you enjoy the rest of your day! Regards,

Sounds like that good for nuthin' Bobby, the Procurement Director, forgot to order the packing tape again.

Brian

[Swadewade51]

Originally Posted by 3-2-count

Same here. Below is what I received after contacting them via email about the delay.



Thank you for reaching out to us. I apologize for the delay in your items being shipped to you, but I am happy to verify that your order is being processed and that the shipping label has been printed for your order. Our shipping team will be packing and preparing your order as soon as possible. The shipping team has experienced a delay in order processing due to an issue beyond their control. They are currently working overtime to correct these delays starting with the oldest orders. Your order should be shipping out within the next week and your tracking information will be confirmed in a separate correspondence and visible directly through your Goldin account. I appreciate your patience and understanding as we work through this. Please let me know if I can assist with anything further and I will be happy to help. I do hope you enjoy the rest of your day! Regards,

I got that same exact response. Been waiting the same time Lucas has. First and last time on Goldin.

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[CardPadre]

Just got this email from Goldin about my winnings from 2 weeks ago. It's literally just 2 cards. Not only have they not shipped yet but now they are going to ship separately. Cannot even imagine why that would be necessary unless they can't find one of the cards right now, lol.

"William,

We're reaching out to update you on the delivery process for your winnings from our recent 2023 September Elite Auction. Your winnings will arrive in more than one package, and the packages may arrive several days apart. Once each package is shipped, you will receive an email from the shipping carrier with your tracking number.

Thank you for your continued trust in Goldin."

[bobbyw8469]

Originally Posted by CardPadre

Just got this email from Goldin about my winnings from 2 weeks ago. It's literally just 2 cards. Not only have they not shipped yet but now they are going to ship separately. Cannot even imagine why that would be necessary unless they can't find one of the cards right now, lol.

"William,

We're reaching out to update you on the delivery process for your winnings from our recent 2023 September Elite Auction. Your winnings will arrive in more than one package, and the packages may arrive several days apart. Once each package is shipped, you will receive an email from the shipping carrier with your tracking number.

Thank you for your continued trust in Goldin."

Bwahahahhahahha!! I don't trust Goldin as far as I can throw them!

[BobbyStrawberry]

Originally Posted by CardPadre

Just got this email from Goldin about my winnings from 2 weeks ago. It's literally just 2 cards. Not only have they not shipped yet but now they are going to ship separately. Cannot even imagine why that would be necessary unless they can't find one of the cards right now, lol.

"William,

We're reaching out to update you on the delivery process for your winnings from our recent 2023 September Elite Auction. Your winnings will arrive in more than one package, and the packages may arrive several days apart. Once each package is shipped, you will receive an email from the shipping carrier with your tracking number.

Thank you for your continued trust in Goldin."

That is completely ridiculous.

[sonnyu2]

Originally Posted by CardPadre

Just got this email from Goldin about my winnings from 2 weeks ago. It's literally just 2 cards. Not only have they not shipped yet but now they are going to ship separately. Cannot even imagine why that would be necessary unless they can't find one of the cards right now, lol.

"William,

We're reaching out to update you on the delivery process for your winnings from our recent 2023 September Elite Auction. Your winnings will arrive in more than one package, and the packages may arrive several days apart. Once each package is shipped, you will receive an email from the shipping carrier with your tracking number.

Thank you for your continued trust in Goldin."

Items are shipped from their warehouse as well as from the PSA Vault, so sometimes you get two different tracking #s for one order. And they might not all ship on the same day.

[CardPadre]

Originally Posted by sonnyu2

Items are shipped from their warehouse as well as from the PSA Vault, so sometimes you get two different tracking #s for one order. And they might not all ship on the same day.

Yeah, that could be an explanation. I'll see if I can tell a difference in the origin location when they do ship.


ETA: I guess that would mean that they don't even have one location they can ship from in a timely manner.

[brianp-beme]

All I can say is that good for nuthin' Bobby is in charge of supplies at BOTH locations, and the shipping department folks at each place are sitting around and twiddling their thumbs until that much delayed packing tape order arrives.

Brian

[Exhibitman]

Originally Posted by CardPadre

"Thank you for your continued trust in Goldin."

"Never get cheated": no, wait, that's a different one...