Heritage Auctions - Boston Garters

[LOUCARDFAN]

What an absolute cluster that they could have and should have prevented from happening prior to the start of the auction. The ONLY fair approach for ALL parties is to open the auction back up from where it left off and let only those bidders who had placed existing bids allowed to proceed. To take it one step further, Heritage should waive all buyer fees for this set/items since both the consignor and bidders were negatively effected by their lack of awareness of how this could take place. It gives each bidder a fighting chance to spend more money with no buyers fees and puts more money in the consignors pocket since Heritage ultimately caused the consignor money with how this ended and took place. They shouldn’t be rewarded with the commission from this fiasco that they caused. If you really think about it, this fiasco caused more consignors money because the bids that the “Winners” of the set and individual lots probably would have bid on other auction items but didn’t because each had thought they were the winners of their lots.


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[atx840]

HA discussed this live during the extended bidding, individual lots were less than 4k from the full set price with less than 30 minute to go.

Seems inevitable it would exceed the high bid on the full set

https://youtu.be/_tkRi0UHgZg?t=7351

[sb1]

which begs the question, if the singles were they bid up to over the current $525k and became the higher of the two, HOW was the high bidder of the group bid supposed to be able to top it? In a nutshell he could not have, even if he hit the bid button repeatedly, it would only raise his max bid and not his current high bid. He was handcuffed by the system.

[oldjudge]

Originally Posted by sb1

which begs the question, if the singles were they bid up to over the current $525k and became the higher of the two, HOW was the high bidder of the group bid supposed to be able to top it? In a nutshell he could not have, even if he hit the bid button repeatedly, it would only raise his max bid and not his current high bid. He was handcuffed by the system.

He could have called--that's why people are in the office during the auction

[Powell]

Why would I call? My account said I won. And the set lot was blocked so there was nothing I could do anyway. It was a fiasco

[notfast]

Have you tried to call since?

You can die on the “it said I won” hill but it might do some good to talk to someone at Heritage.

I also hope that if I ever get to the level of buying half a million dollar items, I’d have a direct line to someone to address my concerns before, during and after an auction.

[mrreality68]

I am surprised that HA is not on the phone with all involved trying to come to a resolution.
I am sure they are having internal discussions how to resolve.

[Peter_Spaeth]

Originally Posted by mrreality68

I am surprised that HA is not on the phone with all involved trying to come to a resolution.
I am sure they are having internal discussions how to resolve.

I took post 252 to mean they've already made that determination.

[calvindog]

Originally Posted by LOUCARDFAN

What an absolute cluster that they could have and should have prevented from happening prior to the start of the auction. The ONLY fair approach for ALL parties is to open the auction back up from where it left off and let only those bidders who had placed existing bids allowed to proceed. To take it one step further, Heritage should waive all buyer fees for this set/items since both the consignor and bidders were negatively effected by their lack of awareness of how this could take place. It gives each bidder a fighting chance to spend more money with no buyers fees and puts more money in the consignors pocket since Heritage ultimately caused the consignor money with how this ended and took place. They shouldn’t be rewarded with the commission from this fiasco that they caused. If you really think about it, this fiasco caused more consignors money because the bids that the “Winners” of the set and individual lots probably would have bid on other auction items but didn’t because each had thought they were the winners of their lots.


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Of Powell, the individual lot winners and the consigner, who is Heritage most concerned about from its fiasco (in order)?

1. Heritage
2. Heritage
3. Heritage
4. Heritage.