ebay authenticity guarantee - no longer mandatory?

[bcbgcbrcb]

Terrible program. eBay refused to honor my return request when a slabbed card that I bought arrived damaged. I should add that it was a $6,100 purchase too…..

[jayshum]

Originally Posted by bcbgcbrcb

Terrible program. eBay refused to honor my return request when a slabbed card that I bought arrived damaged. I should add that it was a $6,100 purchase too…..

Phil, sorry to hear that happened to you. It looks like you should have been able to return it based on what's on their FAQ page. What reason did they give for not allowing a return?


What do I do if my item arrives damaged?
Open a return request for “item arrives damaged.”

If the seller doesn’t offer returns, you can still request a return no later than three calendar days after the delivery date as stated in eBay Money Back Guarantee.
If the seller offers returns, you must request a return within the seller’s return window, as stated in the listing.

[MikeGarcia]

Originally Posted by bcbgcbrcb

Terrible program. eBay refused to honor my return request when a slabbed card that I bought arrived damaged. I should add that it was a $6,100 purchase too…..

This deserves its own thread.? Every forum member's worst case scenario nightmare.

Thanks.

[MCoxon]

The item came, and it is good in hand, so no issue. Just surprised by the lack of consistency