PSA asked me not to talk about this! - Video

[bobbyw8469]

Originally Posted by FrankWakefield

But it isn't "here's your money"... They wanna hold that money and give you credit for future service. A service that you're less likely to appreciate after having gone through that. You'd be a hostage customer.

They should have just given you money back for the lost card, with an apology. And, they should have sent you a prepaid shipping package for returning whatever it was that you shouldn't have received.

Sounds like he got money AND vouchers. All I got was money. I can assure you, they did NOT only give him vouchers.

[Johnny630]

I'm sure they will send his orignial card back.

[steve B]

Originally Posted by Johnny630

I'm sure they will send his orignial card back.

Suuure they will.... My guess is it went to whoever submitted the card he got by mistake, and they can't fix it because the other guy already sold it.

[isiahfan]

As someone who has consulted...led...built...teams and divisions that deal with these types of things I know that CU has spent more $ in FTE hours and bad reputation exposure to this than the $700....makse no sense...but in reality until you slab lovers walk with your $...or they get sued for some serious $....they won't change.

[Rhotchkiss]

Thanks for posting the video.

Because of social media and chat boards (like Net54), customers have a lot more power and ability affect change, for good and bad; this case, its for good, but that is not always the case.

I think its important that us collectors advise each other of both the good and bad things we encounter in the hobby. So, again, thanks for posting

[Snowman]

I'm pretty confident that you can be made whole without having to sign an NDA, but I would assume it will cost you the ability to submit cards to them in the future.

[perezfan]

More "hobby bullying".

I could care less (which, for the record means that I DO care).