Wow psa blowing away competitors

[steve B]

Originally Posted by Snapolit1

Kind of surprised some private equity people haven't swooped in and bought SGC, poured money into it, and turned it into a real company. Where someone actually does normal things you'd expect from a business, like, you know, answer the fukkin phone.

I can only imagine trying to explain a finer point of something about cards to a guy in a call center somewhere....

I haven't had an acceptable call to a large company in years, between the outright lies and willful lack of understanding anything.

I've told a couple they should rename it to the "customer disservice" department.

[Peter_Spaeth]

Originally Posted by steve B

I can only imagine trying to explain a finer point of something about cards to a guy in a call center somewhere....

I haven't had an acceptable call to a large company in years, between the outright lies and willful lack of understanding anything.

I've told a couple they should rename it to the "customer disservice" department.

I wanted to contact Toyota customer service the other day and they've shut down the email option, you literally cannot email them. And the phone option is a menu tree cluster fork that you can't bypass by saying representative or customer service.

You know who is actually good now IMO is ebay, very easy to reach on the phone.

[painthistorian]

Any company that refuses to answer a phone call for customer service, I will not transact with that company anymore no matter how much I liked them in the past. It does not matter the product or service, whether is autos or cable service
, baseball cards or anything else, dont support companies that do not even allow you to speak to them.
SGC made a huge mistake not allowing phone inquiries, no calls after Covid became a lame excuse.

[icurnmedic]

Originally Posted by painthistorian

Any company that refuses to answer a phone call for customer service, I will not transact with that company anymore no matter how much I liked them in the past. It does not matter the product or service, whether is autos or cable service
, baseball cards or anything else, dont support companies that do not even allow you to speak to them.
SGC made a huge mistake not allowing phone inquiries, no calls after Covid became a lame excuse.

Yep , pretty much sums it up for me as well.

[Lorewalker]

Originally Posted by painthistorian

Any company that refuses to answer a phone call for customer service, I will not transact with that company anymore no matter how much I liked them in the past. It does not matter the product or service, whether is autos or cable service
, baseball cards or anything else, dont support companies that do not even allow you to speak to them.
SGC made a huge mistake not allowing phone inquiries, no calls after Covid became a lame excuse.

And at PSA you will be #43 in the queue by 7:30AM PST M-F and by 8 you can try your call tomorrow. Both companies blow on so many different levels. Hasn't SGC handed out their email addresses? I thought they had at one time and were always great with replying.

[bobbyw8469]

Originally Posted by Lorewalker

And at PSA you will be #43 in the queue by 7:30AM PST M-F and by 8 you can try your call tomorrow. Both companies blow on so many different levels. Hasn't SGC handed out their email addresses? I thought they had at one time and were always great with replying.

A human being for customer service would be nice. What happened to Earl??

[Lorewalker]

Originally Posted by bobbyw8469

A human being for customer service would be nice. What happened to Earl??

So email is not good enough? You demand someone pick up the phone?

[raulus]

Originally Posted by Lorewalker

So email is not good enough? You demand someone pick up the phone?

I mean, as long as we're asking for stuff, we might as well get greedy.

[brianp-beme]

Originally Posted by Peter_Spaeth

And the phone option is a menu tree cluster fork

I haven't seen it before, and I salute you if you are the person to have come up with ' menu tree cluster fork'...so very appropriate for the looping hell that can be an automated customer service phone situation.

I can almost see a graphic of a phone in the shape of a fork with tines all twisting in knots and curving back on themselves.

Brian

[steve B]

Originally Posted by Peter_Spaeth

I wanted to contact Toyota customer service the other day and they've shut down the email option, you literally cannot email them. And the phone option is a menu tree cluster fork that you can't bypass by saying representative or customer service.

You know who is actually good now IMO is ebay, very easy to reach on the phone.

They've been chasing me about the airbag on my POS Sienna for a while.
They even came out and left a note on the car!
Like WTF, just bring the d*** airbag if you're making the trip.
And while they're at it, some rims that don't leak air down to flat in 2 days because unlike real car companies they haven't figured out that uncoated aluminum and salt water from wintry roads don't mix.

Odd about Ebay, they used to be in the "wait a couple hours if you can even find the secret phone number" club.