Should I be worried? I'm kinda freaking out!! PSA/DNA.

[rand1com]

I would place each one in an 8.5” x 11” poly sleeve and then place all 20 between 2 slightly larger pieces of cardboard and ship in a USPS medium long flat rate box.

[the-illini]

Thanks Randy - that sounds like a good way to do it.

[gonefishin]

I pack them just like Randy stated in his response. The only difference is I place a sticker on each holder with as much information as I can. Usually just the name, era, etc. Totally not necessary but my train of thought is it might assist the person doing the research if they have a starting point. If it's a snapshot it might really assist - I don't know for sure - but maybe.

Attached are 2 of the photos that I just got back from PSA NJ. I'm very happy with the results, it's just the process.

[LEHR]

**(Update 10/18)**

I've now spoken to four different USPS investigators who tell me my package has been traced to the door of PSA/DNA, and they have to have the package. It was suggested by the last person I spoke to (a supervisor in Woodbridge, NJ) that I contact PSA's management and escalate a complaint. Anyone who's ever dealt with PSA knows that's pretty much impossible unless you live close enough to walk into an office.

I finally got a call back from PSA's customer service and the person I spoke to assures me they never received the package and it was suggested that I call the postal inspector and make a formal complaint.

Anyone have any realistic suggestions on where to go from here? Obviously one of these parties screwed up somewhere and of course they're both trying to pass the buck. I'm sick. I've shipped thousands of packages in the last 30 years and this is only the second to go missing.

[rand1com]

PSA will find it.

Mine was lost for almost 3 months but was found when I actually spoke to a person in the NJ office, not a customer service rep from California.

The photo had been sent to Henry Yee for authentication and received back by them but since they had no record of ever receiving it initially, it was just being held. When I described the item they immediately found it and returned it in 2 days.

Yours is different as you said it was already authenticated and just needed to be slabbed.

They may have to send it to another facility to slab it.

Don't give up!!

[Schlesinj]

I hand delivered a negro league autographed photo at the National and it still has not been logged in. It is going to be reviewed by Henry and the autos. Plus slabbed.

I am not worried yet.

[LEHR]

Originally Posted by Schlesinj

I hand delivered a negro league autographed photo at the National and it still has not been logged in. It is going to be reviewed by Henry and the autos. Plus slabbed.

I am not worried yet.

Not sure how hand delivered items are logged but when a package arrives it’s supposed to be scanned in as received and that scan should show as package received within 5 days on their web site. The package was supposedly delivered on 09/26 so it should at least show as received by 10/01. It’s now 10/18 and the package still doesn’t show in their possession. So at this point I don’t know if they are sitting on the package that just wasn’t scanned in, or did the USPS deliver it to the wrong address? I don’t care when the photos are actually slabbed and returned, I’m just trying to figure out if PSA actually has possession of the box/photos.

I realize I may sound impatient or crazy to some but the package contains photos of four 1908/09 Pittsburgh Pirates HOF’ers and four of my favorite photos in my collection.

[Topnotchsy]

Originally Posted by Schlesinj

I hand delivered a negro league autographed photo at the National and it still has not been logged in. It is going to be reviewed by Henry and the autos. Plus slabbed.

I am not worried yet.

Oooh, can you share who the photo/auto is?

[LEHR]

Originally Posted by rand1com

PSA will find it.

Mine was lost for almost 3 months but was found when I actually spoke to a person in the NJ office, not a customer service rep from California.

The photo had been sent to Henry Yee for authentication and received back by them but since they had no record of ever receiving it initially, it was just being held. When I described the item they immediately found it and returned it in 2 days.

Yours is different as you said it was already authenticated and just needed to be slabbed.

They may have to send it to another facility to slab it.

Don't give up!!

Randy,

How did you get in touch with someone at the NJ office? I can’t find a direct number anywhere?

If anyone has a direct number for the NJ office please advise.

[Duluth Eskimo]

Why don’t you just relax and stop demanding service. If it was that big of a deal you should have hand delivered it at the national or at one of their offices. As I explained earlier, they are running a little behind. If you don’t like the service don’t participate in the process.

[rand1com]

Originally Posted by LEHR

Randy,

How did you get in touch with someone at the NJ office? I can’t find a direct number anywhere?

If anyone has a direct number for the NJ office please advise.

You will not get a direct phone number. I had correspondence by email directly with them. After talking to the California customer service 4 times over 4 weeks they finally gave me an email contact at the NJ office and the problem was straightened out in less than 24 hours with the lost photo being found. It was shipped the next day and entered into their system as received on the same day, 3 months after it was delivered to them by USPS.