Goldin Auctions: 3 Months & Still No Pay

[nwobhm]

Originally Posted by kengoldin

What David has not mentioned is he lives in Canada, and moved between the time he consigned his lot to goldin and when it was sold, therefore the address on the consignment contract and the address the check was mailed to, is different than where he is currently living. David has informed steve Lucas , his CD , that he moved August 8th, and had informed CS of this move. I am disappointed CS did not get this info to finance so payment address could have been updated, but that is for an internal discussion at goldin. Once again, I hate snail mail, and I assume to Canada from USA it is much worse, and this is why we have been aggressively pushing to process all payments electronically so Consignors get paid immediately and we do not use the us mail system.
When goldin re opens on Tuesday. The old check will be cancelled and a new check will be FedEx to his new address we now have.

Am I reading this correctly? They had the correct address all along…. Failed to communicate in house, mailed to wrong address.

Then proceed to make customer wait until Tuesday to begin the remedy?

Correct?



How about this:

We really screwed up here and I just arrived at my office to cancel/resubmit a new check that will be on the way the moment FedEx Overnight opens Monday morning or if I can’t get it going due to the Holiday it will be put in a drop box for earliest Tuesday shipment.

[mrreality68]

Wow good to know about link my account to them when I consign(if I ever do since I do not like to sell). But still good to know

And looks like Ken and his time was responsive

[babraham]

Originally Posted by nwobhm

How about this:

We really screwed up here and I just arrived at my office to cancel/resubmit a new check that will be on the way the moment FedEx Overnight opens Monday morning or if I can’t get it going due to the Holiday it will be put in a drop box for earliest Tuesday shipment.

That all might be difficult on a long holiday weekend when banks and the shipping services are all closed.

I think that Ken's response was appropriate.

Plus, the OP has been waiting 3 months already, what's another day?