Goldin Auctions: 3 Months & Still No Pay

[bobbyw8469]

3 months is entirely too long to wait for payment. I would be pissed.

[Peter_Spaeth]

I would just go straight to the top and ask Ken to look into it, at this point you are justified doing that. The people you've been dealing with are not taking ownership of the issue IMO.

[boysblue]

Bobby: Three months seems a very long time to me, thus the necessity of my post. I believe their website states that payments are issued within two weeks of an auction's end, though I understand that in my case a delinquent bidder caused a delay.

[boysblue]

Peter: I was given a customer survey type of thing to complete about a week ago. I did ask that Mr. Goldin communicate with me.

[Peter_Spaeth]

Originally Posted by boysblue

Peter: I was given a customer survey type of thing to complete about a week ago. I did ask that Mr. Goldin communicate with me.

Ask him yourself. If you need his email PM me.

[boysblue]

PM sent, Peter.

[Rhotchkiss]

That’s rough. However, every auction house has been stiffed. It does happen. In my experience (not as a consignor, but as an underbidder and from discussions with AHs and other collectors), typically the AH will inform the consignor and offer to go to the next highest bidder, most often eating the difference between the “winning” bid and the underbidder so the consignor is made whole at the winning bid. Sometimes when the underbidder does not want the item (and I have been that guy before), the AH may go on down the line, or they may offer to put the item in the next auction (often with a larger piece of the BP to the consignor), or, as Goldin offered, pay the consignor and keep the item.

I am sure Goldin will make it right. I agree with Peter, go right to Ken. My guess is he will see this thread and reach out to you. That said, I agree that 3 months is too long and I think you are right to be annoyed at this point.

[Peter_Spaeth]

As an aside, speaking of not taking ownership of issues, I am pretty good at dealing with companies and organizations, but I have met my match in the USPS. They are perfectly defended, never seen anything like it. Anywhere you go, they send you somewhere else, and the somewhere else either sends you back from whence you came, or to yet another place.

[MikeGarcia]

Originally Posted by Peter_Spaeth

As an aside, speaking of not taking ownership of issues, I am pretty good at dealing with companies and organizations, but I have met my match in the USPS. They are perfectly defended, never seen anything like it. Anywhere you go, they send you somewhere else, and the somewhere else either sends you back from whence you came, or to yet another place.

... I think I remember several posts on Net54 from a former USPO higher-up who generously gave advice on many situations like you might have run into. If he is still active on the forum (and you haven't completely alienated him by now) , then perhaps he'll let us know the end-around when getting the run-around. See what I did there ?.............I'll let myself out.

..

[Peter_Spaeth]

Originally Posted by MikeGarcia

... I think I remember several posts on Net54 from a former USPO higher-up who generously gave advice on many situations like you might have run into. If he is still active on the forum (and you haven't completely alienated him by now) , then perhaps he'll let us know the end-around when getting the run-around. See what I did there ?.............I'll let myself out.

..

I think I know who you mean.

[boysblue]

Thank you very much for involving yourself Leon. I appreciate it.

[mrreality68]

Originally Posted by Rhotchkiss

That’s rough. However, every auction house has been stiffed. It does happen. In my experience (not as a consignor, but as an underbidder and from discussions with AHs and other collectors), typically the AH will inform the consignor and offer to go to the next highest bidder, most often eating the difference between the “winning” bid and the underbidder so the consignor is made whole at the winning bid. Sometimes when the underbidder does not want the item (and I have been that guy before), the AH may go on down the line, or they may offer to put the item in the next auction (often with a larger piece of the BP to the consignor), or, as Goldin offered, pay the consignor and keep the item.

I am sure Goldin will make it right. I agree with Peter, go right to Ken. My guess is he will see this thread and reach out to you. That said, I agree that 3 months is too long and I think you are right to be annoyed at this point.

+1 agree.

I would also be frustrated and I would go to the top. They are usually good at resolving these issues ( as Ryan stated above).
Odd because Goldin is usually really good at making things right in my opinion and from my experience

[raulus]

Never consigned with Goldin, but did have a similar issue with another auction house that was having monthly auctions (who isn’t these days, right?).

My item sold for about $9k initially, and the winning bidder didn’t pay, so they put it back into their next auction. I think this was around July 2020, so naturally it sold for $12k the second time around, and the new winner paid for it right away.

Of course, today is would probably go for more like $30k.

Kinda sad to be that first winner who missed out. Not sure if they just got scared, or if they never really had the cash to pay for it, and they were just screwing around by bidding on something they couldn’t really buy.

[Orioles1954]

In our auctions around 98% of the lots get paid for and 2% do not. For those 2%ers (sounds like a motorcycle gang) we provide them with a myriad of options ranging from returning the item to re-selling the item or buying the item at what the lot sold for.

[Peter_Spaeth]

Originally Posted by Orioles1954

In our auctions around 98% of the lots get paid for and 2% do not. For those 2%ers (sounds like a motorcycle gang) we provide them with a myriad of options ranging from returning the item to re-selling the item or buying the item at what the lot sold for.

What sorts of excuses do you hear from nonpaying bidders?

[Aquarian Sports Cards]

Originally Posted by Orioles1954

In our auctions around 98% of the lots get paid for and 2% do not. For those 2%ers (sounds like a motorcycle gang) we provide them with a myriad of options ranging from returning the item to re-selling the item or buying the item at what the lot sold for.

that's all right about where we're at too. Funny thing is, it's usually cheap stuff that goes unpaid.