Ebay guarantee authenticity program

[Eric72]

Is this code for, "the seller claims you sent them a wet newspaper. Give us a few days to sort this $#!T out" or is that their standard response?

Originally Posted by Leon

+1 on all of this
This crap is happening in reverse too. This is from ebay on a return I have ongoing, of a clearly mislabeled item- It is a $750 return....


On careful review on the matter, I see that you have returned the item to your seller. I checked the return tracking number uploaded and it shows that the item has been delivered to sellers return address.

I appreciate your effort returning back the item to the seller within the time given. Usually, refunds we process are credited to the member’s account within 24-48 hours; but due to the high value of the claim, please allow additional review of our financial team of the decision I have made for you before the release of the funds back to your account. Be assured, however, that you will be notified through your eBay Messages once the funds have been credited back and it will be reflected in your next bank/card statement. At this point, I placed the case on hold for 5 days. Please know we are handling this case with great urgency and importance. This will allow our specialist team time to review the details of the case further.I apologize if it would take a few more days to resolve the issue. Please note that the action we have taken today is an initial resolution for your concern.

As a valued member of our community, we want you to have smooth transactions here on eBay. I assure you that we are doing our best to make eBay a safe and reputable place for buyers and sellers to do their business. That is why we provide each member ample time to give us the information and evidence required to come to a fair decision on each case.

I'm confident that you will understand why we are holding this case and I thank you for the utmost patience. Thank you for choosing eBay as your online selling platform and cheers to more years to come.


Thanks,

Diana P.
eBay Customer Support



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