Goldin Auctions - thanks for fast resolution to issue

[kengoldin]

Nicolo
As I have said in the first email to you , I am sorry and embarrassed this occurred. We have 100 employees now, as opposed to the 17 in jan 2021 when I agreed to the Chernin deal, and there is still a great learning curve for many of them which will happen and improve. The CEO has put procedures in place that I hope prevent anything like this from happening again.

And as stated in the email thread to you with your thankfully posted the entire thread now so everyone can read it and get the right context, my point in stating collectors holdings is a $4 billion company was exactly what the next line stated. I took the opportunity to look at your website and see you are a an accountant and a tax professional. I’m sure you’re also realize that we are part of Collectors Holdings and a multibillion dollar company, we are not about to make commitments publicly and not honor them. would truly appreciate you changing this right now
‘Sent from my iPad’
I use Siri a lot as you can see from my iPad, and sometimes Exact word for word I hope to come out does not come out perfectly if this caused you any confusion as to my intent that is unfortunate. I would think most reasonable people reading these two sentences above would see my reason for pointing out the size of my business was to emphasize the fact that we are not about to tell you that we are giving you a refund and not issue it! As you noted the refund came to you within minutes/hours of us receiving the return.
I see you have left open the possibility that you misinterpreted my email and I think anybody reading this slowly and carefully from bottom to top as well as hopefully you re-reading it can see what my true intent was and always has been. I look forward to better and happier days for you as a customer of Goldin and we will do our best to earn your business.

Finally, as far as my comment I went to your website, “I see you are a professional ..we are a multi billion $ company and not about to make a public commitment and not honor it”
I think we addressed this in another email we did exchange that you did not post, but I will below so everyone sees the full context
——————

From: Nicolo Pinoli
Sent: Wednesday, May 11, 2022 6:56 AM
To: Ken Goldin
Subject: Re: Return for refund

Thanks for clarifying.

Sent from my iPhone


On May 11, 2022, at 6:47 AM, Ken Goldin wrote:

 Completely inaccurate and I have zero clue how you are reading that into my email?
I see you are a professional and a businessman, and I am asking for some professional courtesy.
Your choice if you do not wish to give it.


Sent from my iPad


On May 11, 2022, at 9:45 AM, Nicolo Pinoli wrote:

 Ken:

It almost sounds like you are threatening my business? Is my inference accurate?

Sent from my iPhone

‘_—————————-

Originally Posted by raulus

You may interpret Mr. Goldin's email differently than I did, particularly because there wasn't much context to explain what he meant by his comments about looking me up. I will note that in the context of his repeated request to revise the title of the posting, it was particularly unclear to me why such a revelation (that he had checked me out) should be relevant to the urgent need to revise the posting immediately, rather than waiting for final resolution of the matter.

It may well be that there is an innocent explanation for his revelation of having looked me up, which is in no way sinister or menacing. Certainly at the time, based on the context and situation, I interpreted his comment as being a deliberate attempt to frighten me. If I misinterpreted his statement, then such misinterpretation is on me.

In any event, here's the full string, with the only edits being to redact contact information for the two parties involved (additionally, times shown on emails coming to me are pacific, since I'm out west, and eastern for emails received by Mr. Goldin):

On May 11, 2022, at 4:51 AM, Ken Goldin wrote:
To be honest
I think this is very harsh and it seems the majority of the forum, which is typically non forgiving and hard boiled agrees.
Once again, I would appreciate if you would edit the title Now. I took the opportunity to look at your website and see you are a an accountant and a tax professional. I’m sure you’re also realize that we are part of Collectors Holdings and a multibillion dollar company. We are not about to make commitments publicly and not honor of them were truly appreciate you changing this right now thank you
Sent from my iPad

On May 10, 2022, at 5:43 PM, Nicolo wrote:

Hi Ken:

You’ve been gracious towards me so far, in spite of my whining and petulance, and I thank you for being generous towards me in extending that grace.

You are also absolutely correct that you are the inspiration that finally got me off of the sidelines and into the posting game on the forum. So thank you for motivating me!

I’m happy to update the title of the thread as you suggested below. However, if I may be so bold, I would prefer to wait until we have reached a final resolution here. While I certainly trust and expect that you and your organization keep your word and are entirely trustworthy, I would prefer to wait to make this change until we get to the finish line. We’re certainly making good progress, and I’m confident that everything will resolved to everyone’s satisfaction soon enough, but in the meantime, if a little egregious internet clickbait keeps us all focused on getting to the finish line, then so much the better.

With any luck, we’re talking about days to get there, and not weeks or months, so I’m hopeful that the wait will be bearable in the interim.

Nicolo

From: Ken Goldin
Sent: Tuesday, May 10, 2022 1:59 PM
To: Nicolo
Subject: Re: Return for refund


Can you do me a favor

https://www.net54baseball.com/showthread.php?t=319449

This title it a magnet for bad comments and will live on internet forever
Can you change the title of the thread from ‘goldin auctions apparently fakes are ok’
To ‘goldin auctions thanks for fast resolution to issue’
Would appreciate it ‘’ken goldin

In Hey so you’re not familiar how to do so I see this was your first ever post so I’m guessing you are not
‘Edit post’ on your original post in thread
‘Go advanced’ after that
Then you will see the title in a box just change the title there thank you
Sent from my iPad

On May 10, 2022, at 12:24 PM, Ken Goldin wrote:
Sorry for the obvious error on the Gould set
Someone obviously did not do their job and check before it was posted
My office will provide you a return label and issue a refund when received
We are sorry for you inconvenience
We will also be crediting your account $250 for future purchases for the error
Thank you
Ken goldin

Sent from my iPad

[raulus]

Assuming everyone is satisfied, and has had sufficient opportunity to consider the meaning of these events, I propose that we move along.

These aren’t the droids you’re looking for!

[Peter_Spaeth]

Originally Posted by raulus

Assuming everyone is satisfied, and has had sufficient opportunity to consider the meaning of these events, I propose that we move along.

These aren’t the droids you’re looking for!

This is Net 54, that rarely happens here.

[chjh]

"Nicolo
As I have said in the first email to you , I am sorry this occurred and embarrassed by the staff at goldin who handled this. Unfortunately we have 100 employees now, as opposed to the 17 in jan 2021 when I agreed to the Chernin deal, and there is still a great learning curve for many of them."

Interesting.

[huekelsb]

Has anybody had an issue with just receiving COA's from Goldin? I bought an auction the first week of January and am still waiting for the COA. They said they haven't gotten them yet. It seems really odd and really fishy to me. The first time I asked about it they told me Cal Ripken Jr takes a while to get COA's back, but this has nothing to do with Cal. I responded and he just said "whoops I was looking at the wrong one, we're still waiting on these too". How can they not provide a COA after almost two months? Seems ridiculous to me.

[Aquarian Sports Cards]

I've been in the uncomfortable position of having sold an item that passed authentication but not being in possession of the letter yet. I don't know if I've ever been two months after the fact but I've been over a month. It sucks on both ends but you can only holler at the issuing company so many times.