Goldin Auctions - thanks for fast resolution to issue

[vintagetoppsguy]

I feel your frustration, but I would have given them the opportunity to make things right before posting. That's just my $.02

[Snapolit1]

Originally Posted by vintagetoppsguy

I feel your frustration, but I would have given them the opportunity to make things right before posting. That's just my $.02

I hear you, but on the other hand keeping it private doesn't serve the purpose of warning board members to be vigilant.

[Republicaninmass]

Still sad their "team" let's these get sold in their auction

[Scott L.]

They sold fakes/reprints in their auction and should be called out for their complete lack of due dilligence. It has nothing to do with the refund part which I'm sure the buyer will get.

[parkplace33]

That is awful. I mean, really really bad.

[Bobbycee]

Just sheer incompetence. How many people at Goldin had their hands on these, & no 'expert' could decipher a problem?

No, Goldin does not deserve the benefit of doubt. This is amateurish.
A full refund + a future credit of no buyer's premium paid, should be the starting conversation.

[raulus]

As noted above by a Goldin representative, apparently my post got their attention, and Ken Goldin himself emailed me moments ago to offer a full refund, plus a credit against future purchases.

I'm going to guess that my post above helped to expedite the process a little, although I'm sure they would have shortly gotten to me either way. But in any event, thank you to Goldin for taking care of the situation and taking responsibility for their mistake.

All's well that ends well! And I'm sure that our good friends at Goldin will be that much more careful in the future, because nobody likes this kind of attention when it can be avoided.

[ezez420]

Originally Posted by vintagetoppsguy

I feel your frustration, but I would have given them the opportunity to make things right before posting. That's just my $.02

Exactly.


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[chriskim]

I know Goldin auction has been giving refunds and credits left and right to mistakes that they make. They generate million $ of commission in every auction, they can easily silent us with $. Thx for sharing your issue with us!

[rand1com]

Mistakes happen in all auctions no matter the precautions.

They run tens of thousands of items and on here a couple of really bad mistakes get outed. What about the tens of thousands that they get right?

Generally speaking, even in this egregious instance, the auction house should have had the opportunity to respond to the problem without being run through the mud on this forum.

If your correspondence met with no resolution within a week, then would have been the time to air it IMO.

[Snapolit1]

Everyone makes mistakes and Goldin is always a straight shooter in acknowledging when something needs to be remedied. Very responsive to their customers and very responsive to this board. However with something as egregious as this they should really step back and take a look at the skills and diligence of people processing commissions. This is pretty bush league stuff. Maybe they need to slow down a little more and take more careful study of what’s coming in the door. With the never ending auction cycle we are in these days, I’d be surprised if other AHs aren’t slipping up as well.

[Republicaninmass]

With 8000 lots and no rhyme or reason to how or what is listed I'm not surprised. Focus on your 4000 modern basketball autos , or find some competent help. Too big too quick

[frankbmd]

With Granny Hamner in the lot, none of this is surprising.

Go Granny Go.