Are some AHs getting too big for their own good?

[BRoberts]

Great job by Ryan for publicly pointing out a major error that could have resulted in a mistake costing many thousands of dollars. The power of Net54 is felt once again!

[jfkheat]

Originally Posted by BRoberts

Great job by Ryan for publicly pointing out a major error that could have resulted in a mistake costing many thousands of dollars. The power of Net54 is felt once again!

I disagree. Why not just email the auction house and point out the mistake? There is no reason to post it here other than trying to make the auction house look bad. Someone just made a mistake when listing the card. We all make mistakes.

[Republicaninmass]

With 5000 lots, and no rhyme or reason to the lot order, the least of the issues is a wrong title. Just my opinion after scrolled through 25 pages of cards with a 52 mantle somewhere in the middle of cards from 2022

[BRoberts]

Originally Posted by jfkheat

I disagree. Why not just email the auction house and point out the mistake? There is no reason to post it here other than trying to make the auction house look bad. Someone just made a mistake when listing the card. We all make mistakes.

I'm going to trust Ryan's hobby wisdom and savvy on this one.

[Leon]

Originally Posted by jfkheat

I disagree. Why not just email the auction house and point out the mistake? There is no reason to post it here other than trying to make the auction house look bad. Someone just made a mistake when listing the card. We all make mistakes.

Agreed.
Every single auction house has made a mistake, some far greater than this. And when I helped run one I made mistakes. It's how they are handled that really counts (as long as there aren't too many mistakes, then it's a management issue)....
.

[Rhotchkiss]

Originally Posted by jfkheat

I disagree. Why not just email the auction house and point out the mistake? There is no reason to post it here other than trying to make the auction house look bad. Someone just made a mistake when listing the card. We all make mistakes.

Notice I did not mention the name of the AH in my thread header or even in my post. And I promptly gave them props, by name, when they corrected the listing. I was not trying to make the auction house look bad. Rather, I was posting a sincere question based on a clear and obvious mistake that a 5 year old should not make - the flip is clearly a PSA 9, yet the title said, in all bold, “Gem Mint PSA 10” and the first sentence of the (short) description had the same mis-statement. And, the value difference between a 9 and a 10 is, I assume, exponential (by multiples). I would think that such obvious mistakes are made bc AHs are understaffed (or don’t have enough competent staff) in relation to the volume of auctions and items in an auction. As others have discussed, this is hardly the first or only time an AH has made a mistake (even a butt-ass obvious and material mistake) and it seems it’s happening more frequently across other AHs.

So I used this example to start a discussion as to whether certain AHs have grown too big, too soon, that it affects quality, customer service, etc

Trust me, when I want to make someone or something look bad, I am very clear about my intentions and I am not passive aggressive - you idiot (intended as a joke, kind of)

And BTW- I have had nothing but good experiences with Goldin. I bid confidently with them when they have items I want and I believe they are a solid outfit.

[Peter_Spaeth]

What bidder would have gone by the title and not the card pictured without at least checking?

[Lorewalker]

Originally Posted by Peter_Spaeth

What bidder would have gone by the title and not the card pictured without at least checking?

Was that rhetorical or can we answer?

[steve B]

An interesting debate which only brings up extra questions for me.

Why would there be a price difference between a 9 and 10 if it's a 1/1 as claimed?

Why would the grade matter at all for a 1/1, it's not like anyone is going to search out a nicer one. (barring the company folding and file copies getting out like with Fleer)

[BRoberts]

Originally Posted by Rhotchkiss

Notice I did not mention the name of the AH in my thread header or even in my post.

You didn't name the auction house, but you linked directly to their auction. Thank you!

[Steve D]

I saw this item more than two weeks ago:

https://www.cleansweepauctions.com/item-740193/

The item is described as being signed by basketball HOFer Bill Russell. Problem is, it is signed by Dodgers' shortstop Bill Russell.

I sent an email to the AH when I first saw it, and have gotten no reply; neither has the AH corrected the item description.

Steve

[Stampsfan]

Originally Posted by Steve D

I saw this item more than two weeks ago:

https://www.cleansweepauctions.com/item-740193/

The item is described as being signed by basketball HOFer Bill Russell. Problem is, it is signed by Dodgers' shortstop Bill Russell.

I sent an email to the AH when I first saw it, and have gotten no reply; neither has the AH corrected the item description.

Steve

My limited experience with this AH is similar. Had an issue and question, contacted and sent a note via their internal "Contact Us" form, and crickets.

Too many other AH's to spend my money with.

[Steve D]

Originally Posted by Steve D

I saw this item more than two weeks ago:

https://www.cleansweepauctions.com/item-740193/

The item is described as being signed by basketball HOFer Bill Russell. Problem is, it is signed by Dodgers' shortstop Bill Russell.

I sent an email to the AH when I first saw it, and have gotten no reply; neither has the AH corrected the item description.

Steve

Just to follow up:

I just got an email from the AH. They confirmed that the ball in question is signed by Bill Russell of the Dodgers, rather than Bill Russell of the Celtics, and removed it from their auction. They said my message went to their spam folder, which is a bit concerning, as I sent the message through their website "Contact Us" system. But they did finally see it and remove the bad listing.

Steve

[babraham]

Sort of on-topic...

But how long does Mile High normally take to ship out their lots?
I won my first auction lot with them in their auction that ended 3/31.
They sent the invoice out 4/1 and I paid it via PayPal that same day.

Now 11 days later and I haven't heard anything regarding it shipping out or anything. I sent an email as well, but haven't received a reply to that.

Are they typically this long? Like with Heritage, it took them 3-4 weeks to ship my cards...while other auction sites are much much quicker.

Thank you for your help in advance!