Potential issues for some purchasers under Ebay's new certification program

[nwobhm]

What difference does a PO Box shipping address make?

Does the buyer retain the ability to file an NAD claim since it didn't go through authentication?

[Clutch-Hitter]

CSG not only authenticates but also confirms it’s as described. However, ebay still allows NAD returns. I sold a Fro Joy #6 Ruth, CSG confirmed authenticity and that it was as described, then mailed it to the buyer in their custom packaging. The buyer removed it from their packaging and sent it to CSG for grading but because CSG doesn’t yet have tall boy holders, it received ‘service unavailable’ (SU). The buyer next filed claim the card was not as described, ebay approved the buyer’s claim, resulting in the buyer sending it to CSG (this is 3 times they received it) so they can say it’s in the same condition. They then returned to me WITHOUT the fancy packaging in which they originally sent to buyer.

[swarmee]

Originally Posted by nwobhm

What difference does a PO Box shipping address make?

Does the buyer retain the ability to file an NAD claim since it didn't go through authentication?

Higher percentage of lost mail claims that ebay would now have to reimburse?
Can't require signature on a PO Box? No useful GPS delivery location for a PO Box?
Probably a liability issue eBay's not willing to underwrite.

[EddieP]

Originally Posted by nwobhm

What difference does a PO Box shipping address make?

Does the buyer retain the ability to file an NAD claim since it didn't go through authentication?

You have to sign for the card.

[brianp-beme]

Good info from you all, a lot of holes that currently make this service less than ideal and not so universal as Ebay wants us to believe with their marketing.

Here and now I would like to firmly state that Canadians are people too!

Brian

[frankbmd]

Originally Posted by brianp-beme

Good info from you all, a lot of holes that currently make this service less than ideal and not so universal as Ebay wants us to believe with their marketing.

Here and now I would like to firmly state that Canadians are people too!

Brian

I have been to Canada and I am a robot.

How many buses are behind this mountain?

images.jpeg

I had no idea.

[Flintboy]

People that sell sets where several of the cards in the set are worth more than the threshold. Doesn’t that defeat their purpose?

[nwobhm]

Originally Posted by EddieP

You have to sign for the card.

Signature confirmation is available to a PO Box.

[EddieP]

Originally Posted by nwobhm

Signature confirmation is available to a PO Box.

I should have been more clear. According to my UPS guy Ebay wants the addresee to sign for it but since he knows us he’ll let anyone in my house to sign for it.

[insidethewrapper]

Be sure you also check the seller's return policy on these ebay authnetic guaranteed items over $ 500.

Ebay states the following :

"Final sale
If (the seller) does not accept returns, purchases are considered final sale after your card passes the authentication check. "

Therefore if ebay graders state that it is good and send it to you, you can't return it, if the seller does not accept returns .

[Clutch-Hitter]

Originally Posted by insidethewrapper

Be sure you also check the seller's return policy on these ebay authnetic guaranteed items over $ 500.

Ebay states the following :

"Final sale
If (the seller) does not accept returns, purchases are considered final sale after your card passes the authentication check. "

Therefore if ebay graders state that it is good and send it to you, you can't return it, if the seller does not accept returns .

I agree with Ebay on that one. After a third party professional authentication company deems it authentic and as described, the only reason to return would be buyers remorse, unless I’m missing something? It’s between CGS and the buyer at that point.

It’s a fantastic idea by ebay and great that CGS is the authenticator. But they need larger holders!

[BobC]

Originally Posted by Clutch-Hitter

I agree with Ebay on that one. After a third party professional authentication company deems it authentic and as described, the only reason to return would be buyers remorse, unless I’m missing something? It’s between CGS and the buyer at that point.

It’s a fantastic idea by ebay and great that CGS is the authenticator. But they need larger holders!

Yes, but since the authentication company only authenticates and doesn't actually grade the card, what if the description says the card is in excellent condition, but in truth would grade most likely very good, at best? Is that (or shouldn't it) going to be grounds for a buyer to return something as not as described anyway?

If the authenticator, which is CGS in this case, is always supposed to also verify the description of these cards they're authenticating, and the description says anything at all about a card's condition, aren't they technically being required to opine on the card's condition after all then? Unless it specifically states in Ebay's policies and rules that condition is not to ever be considered as part of a card's description. But that will never, or at least should never, happen, because that would give an out to Ebay sellers overstating the condition and/or hiding flaws of cards being sold that do not end up going through the authentication process. I would imagine way more cards will be sold through Ebay that do not go through the authentication process, than do.

So, to get around such a potential conflict, what can Ebay do? Have one definition of what comprises a card's description for those that go through authentication, and a different description for those that do not? And how could Ebay even do that for a card being auctioned off that starts bidding below the authentication process threshold, they can't always predict where an auction will end up. And the idea of having different sales rules/definitions conditionally depending on where the final sales price ends up sounds like they're just asking for trouble.

Or is Ebay so big they just don't care, or do they assume it ends up potentially being CGS's problem, so again, they just don't care?

[RL]

Originally Posted by EddieP

I should have been more clear. According to my UPS guy Ebay wants the addresee to sign for it but since he knows us he’ll let anyone in my house to sign for it.

if the card is shipped USPS, why and how would your UPS guy know what ebay wants?

[EddieP]

Originally Posted by RL

if the card is shipped USPS, why and how would your UPS guy know what ebay wants?

From the authenticator the card is shipped via UPS.

[RL]

Originally Posted by EddieP

From the authenticator the card is shipped via UPS.

ok...makes sense.

this is the first time I heard that the authenticator shipped UPS

thanks for the info