Goldin Auctions New Site

[troutbum97]

Goldin had an auction end this past Saturday, 1/8.

I won two card lots.

I am traveling for business next week, and will be away 8-10 days, so I was hoping to have my lots in hand so they are safe & secure.
______________________________

Sunday 1/9:

To expedite shipping, I paid my invoice in full via credit card Sunday morning, 2 hrs after it was sent to me.

I also sent an email to Goldin w/ a pdf of my paid invoice, requesting if they could do me a favor and ship ASAP, for I had an upcoming business trip.

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Monday 1/10:
No reply to my email, so I emailed again.
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Tuesday 1/11:
Still no reply to my email.
My lots have not shipped.
So I called Goldin.
I explained my upcoming trip, my lots, my quick payment, and if he could do me a solid and have lots shipped soon. The young man who took my call seemed a little annoyed by my request, but he did say he would send a note to the shipping dept.
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Wed 1/12 - Fri 1/14:
No reply to my two emails.
My lots have not shipped

I fly out next Tuesday (1/18) & doubt the cards will make it beforehand.

If I knew Goldin wouldn't ship in a full week despite my requests, I would have just mailed a check via Pony Express & saved on the cc fees.

Am I being a whiny b****?
Or was my shipping request reasonable?

[glchen]

I think shipping issues are really hard to say these days due to covid.

For example, REA received my payment on Dec 13th, and sent me an email saying that they would ship the package by Dec 20th. Dec 20th rolls around, and I still don't receive any tracking number, so on Dec 21st, I whine to them on why my item hadn't been shipped, and I received the following response:

"Unfortunately we had to close last week due to a COVID case at the office. We returned yesterday and have been shipping overtime and upgrading service levels so you should see your item soon."

So obviously, I felt bad about whining like I did. I also received my package from them a couple days later.

For Heritage, I sent my payment via Bank ACH on December 19th, and I still haven't gotten a tracking number that my item has been shipped. In the past, Heritage has usually been relatively prompt in shipping my items, so this time may be an outlier.

For Goldin, I paid via wire transfer on Jan 11th. My package was shipped overnight on Jan 12th, and I received it on Jan 13th. So Goldin was actually the fastest for me, but I'm sure every case differs.

[Goldin Auctions]

Brian
What email have you been sending an email address to?
Also Send an email to ken@goldinauctions.com and forward any emails sent
Thank you

[troutbum97]

Originally Posted by Goldin Auctions

Brian
What email have you been sending an email address to?
Also Send an email to ken@goldinauctions.com and forward any emails sent
Thank you

I emailed my request & a PDF of my paid invoice to both:

support@goldinauctions.com
and
info@goldinauctions.com

I fwd my email thread to ken@goldinauctions.com

Thank you.
Brian

[Aquarian Sports Cards]

The woman who normally handles our shipping is out with Covid. Luckily we only had late payments left to ship so those people can't complain too much, but if she had gone out right at the end of an auction it definitely would have a huge impact on our ship times.