Is Heritage Down?

[ullmandds]

Originally Posted by Casey2296

Call them, they'll email you wire instructions

thx...they're site says instructions are on my invoice...which they r not?

[Oscar_Stanage]

First time Heritage customer. I am surprised they get away with taking a few weeks to ship cards. they blame it on the 'time of year' but its just a poorly run business. I've used a half a dozen auction houses and they all ship within 2-3 business days at most. I'll stick with REA and others. unacceptable to collect 20% on significant sale prices and treat your customers like this.

[babraham]

Originally Posted by Wid_Conroy

First time Heritage customer. I am surprised they get away with taking a few weeks to ship cards. they blame it on the 'time of year' but its just a poorly run business. I've used a half a dozen auction houses and they all ship within 2-3 business days at most. I'll stick with REA and others. unacceptable to collect 20% on significant sale prices and treat your customers like this.

My first transaction with Heritage as well.
Won a card on Thurs Nov 18, they sent me the invoice Fri Nov 19.
I paid it Mon 22 after the weekend.
I just got an email from them today saying that it should be shipped out tomorrow Dec 3. I assumed that it had already shipped out like a week ago. Ha! Guess not.
I know that Thanksgiving was in the middle there, but I didn't realize that it would take that long just to ship out.

[Snapolit1]

Originally Posted by Wid_Conroy

First time Heritage customer. I am surprised they get away with taking a few weeks to ship cards. they blame it on the 'time of year' but its just a poorly run business. I've used a half a dozen auction houses and they all ship within 2-3 business days at most. I'll stick with REA and others. unacceptable to collect 20% on significant sale prices and treat your customers like this.

Shipping in 2-3 days is hardly the norm for most AHs. It is the rare exception in my experience that ships out that fast.

Some of the AHs that advertise on this site are run by a couple of people. Expecting your order to be shipped in 2-3 is a little unrealistic. Yes, I realize Heritage doesn't fall into that category, but they sell many different things besides sports cards. And hardly a poorly run company. Could they be faster? Sure.

[Oscar_Stanage]

Originally Posted by Snapolit1

Shipping in 2-3 days is hardly the norm for most AHs. It is the rare exception in my experience that ships out that fast.

Some of the AHs that advertise on this site are run by a couple of people. Expecting your order to be shipped in 2-3 is a little unrealistic. Yes, I realize Heritage doesn't fall into that category, but they sell many different things besides sports cards. And hardly a poorly run company. Could they be faster? Sure.

The auction ends at midnight, they get my wire by noon the next day and
Lelands, FLOTG, REA, Goldin, Collectors Connection, all have my order out the door in 2-3 days.
Do you think people who drop 10k-50k on cardboard are served like this any other arena? its a terribly run business

[ullmandds]

My heritage win was paid by wire transfer(to expedite shipping) 11/18...I have received no word of payment received or anything regarding shipping.

I also have a few fine art items in their upcoming fine arts auction.

I knew I was a small fish...just didn't realize how small!

[BRoberts]

I would not feel slighted, Pete. Apparently this is standard operating procedure for most auction houses.

[Exhibitman]

#metoo. Paid online, still no word of shipping. Sent a check for LOTG; I will have the cards before HA even ships.

[Oscar_Stanage]

Originally Posted by ullmandds

My heritage win was paid by wire transfer(to expedite shipping) 11/18...I have received no word of payment received or anything regarding shipping.

I also have a few fine art items in their upcoming fine arts auction.

I knew I was a small fish...just didn't realize how small!

lol, me as well. My comment about prices was not about me specifically, but the general price of T206 cards at the auction. If buyers are paying $10k + for all of those Green Cobbs, I'd think they would ship them in-line with the other AHs. no one I know has received any cards or notification of shipping.

[perezfan]

Same here... still no shipping or tracking info from Heritage. They did tell me on the phone that the holidays and staff shortages were delaying things more than normal.

LOTG on the other hand, got my parcel to arrive 6 days after their auction ended. And that included transit from coast to coast. Very impressed!