PWCC Auctions - Mystery Bid Post Auction?

[Peter_Spaeth]

Originally Posted by Gb5151

I had the same experience. Winning bid email and invoice vastly different. Thank goodness my max bids were low so i still came out pretty good, but their website is horrible.

Given the importance of first impressions, I am surprised they did not test it more effectively.

[Lorewalker]

Originally Posted by Peter_Spaeth

Given the importance of first impressions, I am surprised they did not test it more effectively.

If they can continue to do massive business in the face of a federal investigation pertaining to shilling and card doctoring maybe we are WELL PAST first impressions.

[Republicaninmass]

Originally Posted by Lorewalker

If they can continue to do massive business in the face of a federal investigation pertaining to shilling and card doctoring maybe we are WELL PAST first impressions.

"Its not dandruff, its dry scalp"

.....right

[Flintboy]

Why is it so difficult to run an auction platform/website? I’ve heard nothing but horror stories on how they are run, from bad invoicing all the way to website crashes.

[55koufax]

Very interesting. I just spent 50 minutes on PWCC Chat with a rep. I asked three simple questions:

1) How can I see a breakdown of my invoice that I paid for?
2) When will it ship?
3) How will it ship?

After 50 minutes, I finally was offered: You can go to your vault account next week and request them to look and to be shipped, as EVERYTHING now defaults to the vault.

So, for 20 years I have used PWCC for both sales and purchases without ever having a Vault default....I just want them shipped asap, like the tens of thousands of others over the years.

Cannot see anything until next week? Despite paying in full a day ago?

I must be asking for a lot.....

[Mark17]

Originally Posted by 55koufax

I must be asking for a lot.....

It's your own fault for buying fungible assets.

[Snowman]

Originally Posted by 55koufax

Very interesting. I just spent 50 minutes on PWCC Chat with a rep. I asked three simple questions:

1) How can I see a breakdown of my invoice that I paid for?
2) When will it ship?
3) How will it ship?

After 50 minutes, I finally was offered: You can go to your vault account next week and request them to look and to be shipped, as EVERYTHING now defaults to the vault.

So, for 20 years I have used PWCC for both sales and purchases without ever having a Vault default....I just want them shipped asap, like the tens of thousands of others over the years.

Cannot see anything until next week? Despite paying in full a day ago?

I must be asking for a lot.....

The invoices I received via email all had a complete breakdown of prices. Did yours not?

What do you mean by "cannot see anything until next week"? What are you not able to see?

[Carter08]

I’m having a similar issue. I paid for my item and don’t have a payment confirmation or anything similar. Can’t get a response about shipping and haven’t heard anything. I’d like pwcc to continue to succeed but Heritage and REA and etc have humans I can talk to and this is a bit frustrating. I sent emails in to the main line and tried the bot chat function. Crickets. I don’t have a vault account to my I knowledge so I would have thought it would ship out to me.

[Snowman]

Originally Posted by Flintboy

Why is it so difficult to run an auction platform/website? I’ve heard nothing but horror stories on how they are run, from bad invoicing all the way to website crashes.

Because web servers are complicated, and most people who run them are not experts, but they have enough technical skills to build one and have it seem like it's working until their resources get tested in a live auction. Then they are left scrambling to try to figure out why it crashed. Then they fix the issue, or at least think they did, and then they have even more people testing the limits of the server in a future big auction and it crashes again lol.

Also worth noting is that to hire a true expert would probably be prohibitively expensive, and most people with those skills have zero desire to work somewhere like an auction house. They usually prefer a more tech savvy environment.

[bnorth]

Originally Posted by Flintboy

Why is it so difficult to run an auction platform/website? I’ve heard nothing but horror stories on how they are run, from bad invoicing all the way to website crashes.

Why waste the time and cash to make anything work correctly. It is obvious they can do whatever they want and still have a huge line of people fighting to buy from them. Hell I would bet they could enclose a cat turd with every order and the PWCC fans would tell you how awesome and lucky they are to receive that cat turd.