Negative feedback EBay seller - red flag or no big whoop?

[Leon]

Originally Posted by Jim65

Its not just one negative. The sellers nasty response could mean hes not reasonable to deal with if theres a problem.

1 in 1000?? I would take my chances.
The guy walks on water.

[Jim65]

Originally Posted by Leon

1 in 1000?? I would take my chances.
The guy walks on water.

If it were just 1 negative and no response, I'd agree. Most sellers are awesome but its how they handle problems that I'm interested in. If a seller responds to a negative feedback with a response that is "confrontational and sarcastic" it could be a red flag that he might not be helpful if a problem arises. If I'm spending $2000, his response would make me look for another seller. I understand that people will disagree.

[Mike D.]

I have one negative feedback on eBay. Someone bought a card and when it arrived wrote to say the card wasn’t near mint. I said “the listing doesn’t say the card is NM, but if you send it back I can give you a full refund”.

They left negative feedback instead. I didn’t reply to the feedback, with or without snark.

The guy never sent the card back and never asked for a refund…so I kept his money.

[G1911]

If I didn't deal with people because they had only 999/1,000 happy deals, I would have nobody to buy anything in this world from.

[bnorth]

I went and looked. I made 16 purchases in the last 60 days on eBay. Not a single seller had perfect 100% positive feedback. It ranged from 97%-99% and all those purchases went perfectly. With eBay buying/selling over the years I expect 1 problem per 100 transactions.

[Leon]

Originally Posted by Jim65

If it were just 1 negative and no response, I'd agree. Most sellers are awesome but its how they handle problems that I'm interested in. If a seller responds to a negative feedback with a response that is "confrontational and sarcastic" it could be a red flag that he might not be helpful if a problem arises. If I'm spending $2000, his response would make me look for another seller. I understand that people will disagree.

It's 1 in a 1000 chance. Roll the dice, live dangerously.
.

[drcy]

A local restauranteur said he got a negative review on Yelp before the restaurant had opened. He said he assumed it was from competition.

[Snowman]

The only time I avoid buying from bad sellers is when a good seller is offering the same item at a similar price. I'll buy from sellers with far worse feedback than 1 bad review. There's really no risk. If you don't get your item or if it's not as described, eBay will just refund you.

[buymycards]

I have had a few negs during the 23 years that I have been selling on eBay. I can recall the details on 2 of them:

The first one was when I was selling a partial set of non-sports cards. It was mentioned a couple of times in the listing that this was a partial set and that the buyer would receive 90 of the 108 cards that were in the set. So, I received a neg because the buyer didn't receive a full set. He didn't ask for a refund, he didn't ask for a return, and he didn't contact me except for the neg.

The second was on a $2 card that I sent to Canada. The large scan clearly showed a crease and the description stated that the card was creased. So, the buyer gave me a neg because the card was creased. He didn't contact me, he didn't ask for a refund (I did give him a refund), and he didn't ask for a return. In the neg he called me several names, including being a crook. All of that for a $2 card.

I think a have had a couple of other negs along the way, but I don't remember the circumstances.

I received a neutral around a year ago. Again, the buyer didn't contact me so I didn't know there was a problem.

So, the negs happen, no matter how hard a person tries. I don't waste my time calling eBay to get the negs and neutrals removed. I just move on. I have 8400 feedbacks as a seller, with several thousand more items sold where feedback wasn't left.

So, when I am buying, I do sometimes look at the negs for a seller, but generally, if their feedback if over 99%, I don't worry about it. I have over 1700 unique feedbacks as a buyer, and I have only had a few minor problems that were easily resolved.

[mrreality68]

All we ask is when and if you buy the card.

1. share the experience that you had.
2. Share a picture of the card so we can enjoy your success with you

[jchcollins]

One negative out of hundreds or thousands on eBay is usually not a problem. But if feedback overall is below 99%, I normally go searching in the history to see if I can tell what the problem is or if there is a pattern. Here, especially with bulk sellers or like if I'm putting together a lot of vintage commons - you will find sellers with a history of crappy shipping practices, lack of attention to detail, etc. etc. These are the folks I avoid. Of course some can't help themselves and make it easy by leaving snarky or foul responses to legit negative feedback. These guys are easy to steer clear of.

[bobbyw8469]

I got a neg recently because I sent the card to the address Ebay supplied. Apparently the guy moved and was furious that I mailed it to his old address. The one that Ebay supplied me with.