COMC - Shipping by....Snail.

[Rich Klein]

COMC is now sending out an monthly update at the beginning of each month: Here was the October email

"Thank you for your continued support as part of the COMC community. Not only are we excited to be entering basketball, football, and hockey season, but we are blessed to be a part of this fun and fast-moving industry. We have made some heavy investments this year as your trusted partner, so you can buy, sell, and flip cards. We focused our efforts on improving customer experience by reducing response times to customer inquiries, decreasing shipping times, and optimizing our quality assurance processes.

We are happy to share our wins! Our Rushed shipping service is now going out in under 4 days. We are making consistent progress each week to clear out the Economy shipping backlog and reduce our Economy ship times. You should expect to see Economy ship times decrease to 1 month by Black Friday.

We are providing same-day responses to customer inquiries. To continue our mission to deliver the best-in-class customer experience, we are enhancing the customer resources available in our COMC Help Center, extending our Live Chat hours, and optimizing our website.

Our focus is now on driving your sales. We launched our new Fresh Pulls discount, so you can get your in-demand items for sale cost-effectively while decreasing the turnaround time to list and sell them. In addition to this new offering, we will be promoting Elite and Auction items both directly through our COMC channels and in partnership with eBay.

With the holiday season quickly approaching, we will keep optimizing to help you find more of the cards you want while better supporting you to increase your sales and get more eyes on your cards.

Happy collecting!"

Julia Getsch

- COMC President and Cofounder

[JollyElm]

With all due respect, guys, I'm not looking for general thoughts about COMC, I'm looking for insights from people who have actually had cards shipped recently, so I'll ask again...

"Seeing if anyone knows whether or not the shipping wait times have improved.

Looking today (October 4), it says my cards would take two months (January 4) to be delivered with standard shipping (I have no interest in paying over $20 to get the order sooner). Were I to request shipment today, is the January 4 date the 'real' date the cards would arrive, or is there a chance my cards would arrive relatively sooner? In other words, is their delivery date a strict, accurate reflection of reality, or do they simply add two months delivery time to every order and it doesn't actually take that long? Does anyone have any actual real world examples (not guesswork) of recent shipping results via standard, non-expedited shipping?"

[swarmee]

While not proof, I have not seen any shipping time complaints for basic service in the last couple of months. It looks like their processes have gotten closer to normal and nearly acceptable.

On the processing side, they seem to be clearing their submissions in about half the time allotted, so their additional staffing seems to be getting the work accomplished.

On the toploader side, any card purchased for over $50 should automatically come with a toploader, but less than that and you have to purchase it when you check out (unless it was pictured in one). If the cards arrive damaged, you have time to return them to COMC and let them know that's why.

[Jay Wolt]

I rec'd my order today from COMC, about 30 cards, 4 graded the rest ungraded.
Took them a week to ship it & 3 days for me to receive the priority package.
I opted for the 2nd shipping tier at $13ish rather then the $7.99 which would take forever to receive.
Cards were packaged well, so no complaints on my end.