Update for those involved in the group sub that PSA lost. MONEY=DECLARED VALUE ONLY

bobbyw8469 · #1 07-17-2021, 04:18 PM

Quote:

Originally Posted by pclpads

Rest easy guys. Bobby is on top of it, even if PSA isn't. Over a year ago, PSA "lost or misplaced" a card Bobby subbed for me on one of his group subs. Getting help, or info from PSA was like dealing with N. Korea on Wuhan. Bobby diligently kept me updated and . . . viola! . . . eventually it showed up. No thanks to PSA, but great thanks to Bobby!

Thanks for the kind words, but that was all due to Jackie Curiel. She was great in finding that card. I asked for her help this time though and she brushed me off. It's almost like she wants no part of anything difficult. Maybe she is worried that it doesn't stop with Joe Orlando? Maybe she (and others) are worried about their future in the company?

egri · #2 07-17-2021, 04:51 PM

Quote:

Originally Posted by bobbyw8469

Thanks for the kind words, but that was all due to Jackie Curiel. She was great in finding that card. I asked for her help this time though and she brushed me off. It's almost like she wants no part of anything difficult. Maybe she is worried that it doesn't stop with Joe Orlando? Maybe she (and others) are worried about their future in the company?

If that’s so, I would think new management would look favorably on her helping a customer, especially someone who submits as much as you do.

frankbmd · #3 07-18-2021, 08:29 AM

Quote:

Originally Posted by egri

If that’s so, I would think new management would look favorably on her helping a customer, especially someone who submits as much as you do.

With a backlog of 1-2 Million Cards to be graded, do you think the customer recruitment division is a priority for management. I doubt that they will be giving away toasters to new customers any time soon.

bobbyw8469 · #4 07-19-2021, 03:25 PM

No news as of 7/19

RedsFan1941 · #5 07-19-2021, 09:37 PM

hang in there mr. bobby

Leon · #6 07-20-2021, 09:30 AM

Quote:

Originally Posted by bobbyw8469

No news as of 7/19

Pm Nat about it and see if you get any help. Losing an order is a bad thing..PSA should be helping all they can.

.

bobbyw8469 · #7 07-20-2021, 10:20 AM

Quote:

Originally Posted by Leon

Pm Nat about it and see if you get any help. Losing an order is a bad thing..PSA should be helping all they can.

.

Leon....I am tempted like hell to do that. There is a DAVE STEINBERGER helping us though. He is the VP of Customer Experiences. Right now, my experience isn't looking too good. But I asked Jeff what I should do, as he has some key cards in the order as well, and we are thinking it is better to give Dave a chance to see what he can do. I have a feeling if I had a YoutTube channel, I would be getting some call backs or something. Right now, the calls are a little one sided. And with me being OCD like I am (aren't ALL collectors), it is just gnawing me to death. I feel so helpless.

conor912 · #8 07-20-2021, 10:26 AM

Is this situation one of the reasons that they have you claim a value for each card (for restitution and/or insurance purposes), or do they have you do that strictly to calculate how much they can rape you?

Casey2296 · #9 07-20-2021, 10:26 AM

Quote:

Originally Posted by bobbyw8469

Leon....I am tempted like hell to do that. There is a DAVE STEINBERGER helping us though. He is the VP of Customer Experiences. Right now, my experience isn't looking too good. But I asked Jeff what I should do, as he has some key cards in the order as well, and we are thinking it is better to give Dave a chance to see what he can do. I have a feeling if I had a YoutTube channel, I would be getting some call backs or something. Right now, the calls are a little one sided. And with me being OCD like I am (aren't ALL collectors), it is just gnawing me to death. I feel so helpless.

You don't need a YouTube channel, you have a direct line here to the top dawg. Copy paste what you just wrote and pm Nat, he should be aware of your customer experience at the very least.

bobbyw8469 · #10 07-23-2021, 07:13 AM

Nothing new to report.

bobbyw8469 · #11 07-26-2021, 11:46 AM

Thanks for everyone's advice. I did take the advice given and PM Nat Turner. Hopefully they can locate our group sub. Dave is telling me the package was handed off to USPS and they have lost the package. The info I am seeing tells me that was not the case. I will keep everyone updated. This is the tracking number is everyone wants to play along.

9210890163776906800305

bobbyw8469 · #12 08-01-2021, 05:39 AM

Still no news.

bobbyw8469 · #13 08-02-2021, 02:03 PM

Just got off the phone with them. No news to report and the trace is almost over.

bobbyw8469 · #14 08-04-2021, 11:08 AM

The package has been officially deemed "LOST". PSA is getting back to me with a figure.

bobbyw8469 · #15 08-08-2021, 02:09 AM

They keep trying to pin this on the USPS, but my info shows this package was never even handed off to the USPS. Did a disgruntled employee see it just laying around too long and decided to take it home?? Enquiring minds want to know. And that is also crazy that they want to pay out last years prices. I would like to get cards at last years prices as well.

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