We bought a raw lot from Goldin and relied on their description.

[Goldin Auctions]

Email Myesha@goldinauctions.com or by time you read this she or someone may have contacted you
That said if you have any emails from the office that fit the description of what you detailed in this thread please email them to ken@goldinauctions.com

BOARD
Please email ken@goldinauctions.com prior to posting any complaints or concerns
Saves Lot of time and frustration
As we are selling 50,000 + lots. Year no matter what, there will be a couple that are not perfectly satisfying to the customer, and I appreciate a chance to handle it before being called out
I have 65 employees today as opposed to 3 when I started so in all honesty I do NOT read every description and see every lot any more. That said, I prefer something is brought to my attention first . I think we have a 100% track record of taking care of any problems
ty

Ken goldin

[oldjudge]

Ken-way to step up and do the right thing!

[pclpads]

Considering the high prices you charge for cards on your site, maybe you should just STFU, stop whining and figure what comes around goes around.

[Republicaninmass]

Originally Posted by pclpads

Considering the high prices you charge for cards on your site, maybe you should just STFU, stop whining and figure what comes around goes around.

Zing!

I've never wished an overpriced dealer a bad deal, however I have smiled while reading these boards.

[sports-rings]

Originally Posted by pclpads

Considering the high prices you charge for cards on your site, maybe you should just STFU, stop whining and figure what comes around goes around.

wow, what a classless response.

I really like Ken and his company. I'm glad he quickly responded and helped rectify this matter.

[Eric72]

Originally Posted by sports-rings

wow, what a classless response.

I really like Ken and his company. I'm glad he quickly responded and helped rectify this matter.

Was the comment you quoted aimed at Goldin?

I read it differently and thought they were throwing shade at Marty & company.

[Ricky]

Originally Posted by Eric72

Was the comment you quoted aimed at Goldin?

I read it differently and thought they were throwing shade at Marty & company.

They were throwing shade at Marty and Co., not Ken. Classless either way.

[martyp]

It took a full three weeks for resolution. Ken asked my son to contact CS for a return shipping label, which he did. After 3 days he asked Ken if he was to do something else. My son was then contacted and told that they were working on getting a label and the package arrived at Goldin’s 2 days later. After 10 more days, Ryan sent an email to CS to verify the package was received, no reply. The next evening, Ken was again contacted and updated. The issue was then quickly resolved. Ken personally was accessible and easy to deal with now that his email is available, but IMO should not have had to be that involved. Thank you Ken.

[Sean1125]

Originally Posted by Goldin Auctions

Email Myesha@goldinauctions.com or by time you read this she or someone may have contacted you
That said if you have any emails from the office that fit the description of what you detailed in this thread please email them to ken@goldinauctions.com

BOARD
Please email ken@goldinauctions.com prior to posting any complaints or concerns
Saves Lot of time and frustration
As we are selling 50,000 + lots. Year no matter what, there will be a couple that are not perfectly satisfying to the customer, and I appreciate a chance to handle it before being called out
I have 65 employees today as opposed to 3 when I started so in all honesty I do NOT read every description and see every lot any more. That said, I prefer something is brought to my attention first . I think we have a 100% track record of taking care of any problems
ty

Ken goldin

Ken has always been great at resolving any/everything.

[Bpm0014]

“I did not look at the listing while my son was bidding”

There is your answer....

[ALBB]

#8 Report Post
Unread Today, 03:38 AM
pclpads pclpads is offlineDave Foster
Member

Join Date: May 2009
Location: left coast
Posts: 906
Default We bought a raw lot from Goldin . . .
Considering the high prices you charge for cards on your site, maybe you should just STFU, stop whining and figure what comes around goes around.

HA HA

[edhans]

Nice that Ken seems to be trying to make things right. But no excuses for the gross incompetence of the person writing the description or for the "customer service" rep who apparently thinks that those are ex-mint cards. Seems like some additional investment in training is in order. No doubt Marty is partially at fault for inadequate attention to the auction detail and pictures, but I fail to see how his website prices can justify what happened to him.

[Directly]

Per the scans the front of the cards look as described---the backs are the grading killers! The backs are rather obvious but we all have missed issues on the back of cards being memorized by the front of the cards conditions, isn't the front of our cards what most collectors concentrate when viewing .--mistakes happen. I'm sure the AH will do their best to rectify!

[amsvtgcards]

Hello,

I am Marty's son and the one who purchased the lot. I realize that a part of my mistake was looking at the listing on my phone where it doesn't display as well as on a computer. This is a bad idea, and one I will not do for any future purchases. The listing was for 95+ cards with only 13 shown and the lot described as Overall EX to NM.

Ken has offered to issue a refund upon return of the cards and I will be speaking with Myesha to work this out.

I hope that some further training on writing descriptions or grading is done. I don't believe that anyone involved was acting out of any nefarious intentions. I just think that there was ignorance on both sides. I have purchased from many other auction houses and while grading is subjective from one to another, none had previously been as lacking in key details of their listings. I don't personally know any of the people involved or have an axe to grind against anyone. I am not promoting any auction houses over this one. I just know what my opinion is based upon my experience with customer support. I appreciate Ken stepping up to reply and get involved. I appreciate his offer to do a return. I anticipate that everything will be worked out.