eBay Money Back Guarantee Question

[jchcollins]

Agreed. Ebay is a very buyer friendly community. I’ve even used the “money back guarantee” to get reimbursed for a card that the post office showed delivered when they actually didn’t and it was either lost or stolen. I would imagine you can’t make claims like that all the time, but it’s nice to know that the guarantee is really meant to include things that are outside of your control as a buyer.


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[Fballguy]

Originally Posted by jchcollins

Agreed. Ebay is a very buyer friendly community. I’ve even used the “money back guarantee” to get reimbursed for a card that the post office showed delivered when they actually didn’t and it was either lost or stolen. I would imagine you can’t make claims like that all the time, but it’s nice to know that the guarantee is really meant to include things that are outside of your control as a buyer.


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It's nice if you're only a buyer. But if you're a seller it's a perfect set up for the scammers.

[Jim65]

Originally Posted by Fballguy

It's nice if you're only a buyer. But if you're a seller it's a perfect set up for the scammers.

In those situations, more than likely Ebay covered the loss and the seller wasn't out any money, unless the seller has a history.

[Fballguy]

Originally Posted by Jim65

In those situations, more than likely Ebay covered the loss and the seller wasn't out any money, unless the seller has a history.

Not even sure what this means. When does ebay cover the cost?

[Eric72]

Originally Posted by Fballguy

Not even sure what this means. When does ebay cover the cost?

In an instance where the seller offers reasonable proof they delivered on their obligations. For example:

I've been a seller on eBay for years. No history of scamming people. I photograph the sold item, with shipping label, before boxing it up.

Buyer contacts eBay, claims they received an empty box, accuses me of fraud, demands their money back, etc.

So long as I handle things with eBay professionally (cannot stress this enough) and provide documentation, I will not be on the hook for a refund. They'll also remove negative feedback if the buyer goes down this road.

Be firm but polite. Don't panic, don't accuse, don't go beyond factual information when explaining your side. It might take a little patience. However, eBay is aware that there are scammers out there. Despite the grumbling and "I'm done with eBay" rants we've all heard, they're really not bad to work with.

[Fballguy]

Originally Posted by Eric72

In an instance where the seller offers reasonable proof they delivered on their obligations. For example:

I've been a seller on eBay for years. No history of scamming people. I photograph the sold item, with shipping label, before boxing it up.

Buyer contacts eBay, claims they received an empty box, accuses me of fraud, demands their money back, etc.

So long as I handle things with eBay professionally (cannot stress this enough) and provide documentation, I will not be on the hook for a refund. They'll also remove negative feedback if the buyer goes down this road.

Be firm but polite. Don't panic, don't accuse, don't go beyond factual information when explaining your side. It might take a little patience. However, eBay is aware that there are scammers out there. Despite the grumbling and "I'm done with eBay" rants we've all heard, they're really not bad to work with.

Are you speaking hypothetically or from experience? Seems odd to me a photograph would swing the pendulum in the seller's favor. How does a picture of the sold item prove it was in the box when you mailed it?

[RL]

ebay will not even look at pics.

many have tried, many have failed.

ebay will say that is not proof of what was sent

[Eric72]

Originally Posted by Fballguy

Are you speaking hypothetically or from experience? Seems odd to me a photograph would swing the pendulum in the seller's favor. How does a picture of the sold item prove it was in the box when you mailed it?

This particular case is hypothetical.

[Eric72]

Originally Posted by Fballguy

...How does a picture of the sold item prove it was in the box when you mailed it?

I suppose it doesn't. It is one part of a larger collection of information, though.

• I had the item and shipping material (including label) on an otherwise empty desk
• I then placed the item in the box (or envelope, whatever package is appropriate for the item)
• I sealed the package and it remained sealed up to the point when I handed it to the USPS employee

So, if I know for certain that USPS received the item in a properly sealed box, it makes everything else easier to deal with.

If I shipped dozens of items per day, and it could have gotten mixed up somehow, that would be a different story.

[obcbobd]

Originally Posted by Fballguy

It's nice if you're only a buyer. But if you're a seller it's a perfect set up for the scammers.

Not always great for a buyer. Bought a lot of 1963 Topps BB Cards, say $100 + shipping. Description said a few cards have writing. None in picture did. got the lot and out of 100 or so cards, 75-80 had a big "X" over the players picture. Returned not as described. Got a refund but was out shipping (both ways I think). Left a negative (only time I ever did so) saying "Cards were not as described". Negative disappeared. I guess the thing to do is leave a positive with a comment. Must be why everyone in Ebasy has at least 99.99% postitives.

[jchcollins]

Originally Posted by Fballguy

It's nice if you're only a buyer. But if you're a seller it's a perfect set up for the scammers.

Right. I quit selling on eBay a few years ago. There are simpler options now than in the late 90’s when I first joined eBay. And they decided a long time back that they were going to to the route of supporting the buyer in most cases over the seller. It’s pretty obvious today.


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