PSA damaged card, anyone with experience?

[cornhusker]

I had a similar issue recently. At the advice of my LCS, I emailed PSA with photos and basics of the complaint and prepared to raise heck when they returned my call.

CS called me within a few days, listened to me express my displeasure, then emailed FedEx labels and instructions for reholdering. They were very helpfull- probably due to the obviously encapsulation error and lack of quality control. Fortunately, it turned out there was no creasing or damage and the cards were back in hand (with the same grade) within a few weeks. I found customer service to be outstanding.

It is a bummer that you need to go though getting this fixed- hopefully CS treats you right (don't accept anything less). There is a contact link in their website. Best of luck

[27 Championships]

Not the same issue but I was just wondering...is PSA receptive to reslabbing cards and correcting wrong identification on their labels?

I just got back a 1937 Goudey Wide Pen Type 4 DiMaggio portrait that I have seen consistently mislabeled as a 1936 Goudey Wide Pen Type 1. The biggest problem with this is the incorrect 1936 label is always marketed as a rookie card. REA has another example of this in their current auction. I even sent them copies of the pages from SCBBC to point out this problem but they did it anyway.

[Jcosta19]

Originally Posted by 27 Championships

Not the same issue but I was just wondering...is PSA receptive to reslabbing cards and correcting wrong identification on their labels?



I just got back a 1937 Goudey Wide Pen Type 4 DiMaggio portrait that I have seen consistently mislabeled as a 1936 Goudey Wide Pen Type 1. The biggest problem with this is the incorrect 1936 label is always marketed as a rookie card. REA has another example of this in their current auction. I even sent them copies of the pages from SCBBC to point out this problem but they did it anyway.

Not sure how receptive they are but they have a QA/label error section in the customer request center tab in the "My account" section.

In those cases someone usually gets back to you in a few days via email. That is how I reporter the above issue (and also slabs that have been returned cracked in the past).

Can you post or send those pages here or to me also for reference?



Sent from my SM-G960U using Tapatalk