COMC Delivery Speed

[swarmee]

COMC is swamped with sales volume and has been partially hampered my lesser manning requirements due to being headquartered in Washington state. This banner is at the top of their page:

Sales increased 50% since December and shipping has not been able to keep up. 50 people joined our shipping department last month. To ensure our systems are streamlined and our team is properly trained, we added a 1-2 week buffer to all shipping quotes.

But that's after it started taking 2-3 weeks to even ship to eBay purchasers. They're getting rightfully skewered by the guys on the Blowout forum for their inability to deliver cards, some even accusing them of "holding their cards hostage" and reporting them to the Better Business Bureau and the Washington Attorney General's office. The reasonable complaint is why are they still selling on eBay at all right now if they can't even ship cards from COMC and ePack. Could be a contractual requirement with eBay to retain a certain level of cards in stock, no matter how long it takes for COMC to actually deliver them.

COMC wrote back one of the people who have been messaging them (since their phone bank has been OFF SINCE LAST MARCH) that they have been moving to a larger warehouse or something in order to improve shipping long term, but they haven't really communicated that properly. Their customer service and social media people are basically either not responding or telling people what they want to hear in order for them to stop emailing. But that's no longer working either. They're drowning in their own success and/or business acumen.

Six months ago their founder stated they were starting to look at getting private investment; they need an overhaul over there in a bad way. 2020/21 demand has way exceeded supply or the ability to keep up for almost all companies in the sports card world: toploader shortages, PSA/BGS/SGC delays and then exorbitant price hikes, retail hoarding/flipping, NBA Top Shot, auction server crashes/attacks, etc.