Auction House descriptions of items lacking obvious details

x2drich2000 · #1 02-25-2021, 03:05 PM

I get your point and I think you make a good argument, but let me ask you this, where do you draw the line? Do you expect the AH to describe every card in 1972 Topps set, how about a lot of 100 T206s, a group of 50 publications, etc. Do you expect the AH to spend the same amount of time on a $50k lot as a $120 lot? Don't know what you were looking at, but I think some reasonableness needs to factor in both the time to do the analysis/write up/scanning vs the anticipated sale of the item. An AH can't afford to spend 2 hours doing the write up for a lot they will only make $25. If you need more description, I think it is right of you to ask, but like you said, I think it falls on you a bit not to wait until the last day. Obviously, AH's should strive to meet the customers expectations whenever possible, but even if they were in the office, I'm not sure waiting until the last day would be best time to ask for descriptions.

Aquarian Sports Cards · #2 02-25-2021, 04:12 PM

Ask me a question about an item in our auction with an hour left to go on closing night. I bet you get a complete answer. I know I'm not the only auction that would help you.

D. Bergin · #3 02-25-2021, 04:20 PM

I've won lots of group lots in auctions where I was glad the auction house didn't describe the entirety of the lot. Otherwise I likely wouldn't have won those lots.

troutbum97 · #4 02-25-2021, 04:29 PM

Quote:

Originally Posted by D. Bergin

I've won lots of group lots in auctions where I was glad the auction house didn't describe the entirety of the lot. Otherwise I likely wouldn't have won those lots.

^^ This ^^

I've been on both sides.

I've won solid larger lots at a discount due to limited information.

And once I asked the AH for additional photos of other key cards - which they gladly emailed me - but then they uploaded the same additional photos to the lot description page, sparking a bidding frenzy.

Aquarian Sports Cards · #5 02-25-2021, 06:30 PM

Quote:

Originally Posted by troutbum97

^^ This ^^

I've been on both sides.

I've won solid larger lots at a discount due to limited information.

And once I asked the AH for additional photos of other key cards - which they gladly emailed me - but then they uploaded the same additional photos to the lot description page, sparking a bidding frenzy.

I can tell you if someone asks for more information I assume other people would want the same information or else nobody would've asked and I add it to the lot description. I am sure stuff slips through the cracks, but if you help me out by calling attention to it, I have a duty to my consignor.

Orioles1954 · #6 02-25-2021, 06:44 PM

Quote:

Originally Posted by Aquarian Sports Cards

I can tell you if someone asks for more information I assume other people would want the same information or else nobody would've asked and I add it to the lot description. I am sure stuff slips through the cracks, but if you help me out by calling attention to it, I have a duty to my consignor.

Good point. We do the same thing if it is pertinent information.

doug.goodman · #7 02-25-2021, 05:23 PM

Quote:

Originally Posted by x2drich2000

I get your point and I think you make a good argument

I agree, and arguably you should have stopped typing at that point.

Quote:

but let me ask you this, where do you draw the line? Do you expect the AH to describe every card in 1972 Topps set, how about a lot of 100 T206s, a group of 50 publications, etc.

I don't expect them to describe every card, but I do expect them to let me know which cards are in the lot. Complete set is fine, but missing 5 (or 50) cards should list the missing cards, and yes I want a list of which 100 t206 cards are in the lot, don't you?

Quote:

Do you expect the AH to spend the same amount of time on a $50k lot as a $120 lot?

If I'm the consignor, I would expect the auction house to spend as much time on my $120 lot (which has a higher chance of having multiple items) as they do on a $50k lot, because the $50k lot is probably pretty self-explanatory.

Quote:

Don't know what you were looking at, but I think some reasonableness needs to factor in both the time to do the analysis/write up/scanning vs the anticipated sale of the item. An AH can't afford to spend 2 hours doing the write up for a lot they will only make $25.

I'm not asking for "analysis/write up/scanning", I'm asking for a list of what is in the lot. It takes less time to put a list of items in a lot description than it does to answer an email asking for a list of items, and then edit the auction description to add the list.

If they don't feel like the profit is enough to justify the minimum information that I am asking about, then they shouldn't have accepted the consignment.

I would bet that a lot of 100 t206 cards would get more bids if it included a list of the cards, than if the description is "100 random t206 cards that we are too lazy to list".

But obviously the person who wins that lot has a chance of getting a great deal, which is not the purpose of an auction house, from the perspective of all auction house consignors.

"Consign with us, we give great deals to bidders" : not the greatest slogan.

Quote:

If you need more description, I think it is right of you to ask, but like you said, I think it falls on you a bit not to wait until the last day. Obviously, AH's should strive to meet the customers expectations whenever possible, but even if they were in the office, I'm not sure waiting until the last day would be best time to ask for descriptions.

Yep, it does fall on me to ask the question in a timely fashion, WHEN THEY DIDN'T PROVIDE THE OBVIOUS INFO IN THEIR DESCRIPTION TO BEGIN WITH, and if they don't want my money badly enough to be in their office to answer last minute questions from potential bidders. And I'm realistic, if I'm asking about that $50k item, they probably will take a trip into the office...

Ultimately, my point (that you seem to be missing) is that the seller of two recent lots MIGHT have doubled his money (or more) IF the description of their items had included the specific contents of the lot.

Doug

Butch7999 · #8 02-25-2021, 05:32 PM

Could not agree more strongly with Doug here.
Could also go on a rant of our own about how a certain highly-regarded sports auction house completely mishandled
the auction(s) of the memorabilia estate consigned to them by the widow of a late collector friend -- incomplete listings
just the start of the butchery -- but, rules...

Orioles1954 · #9 02-25-2021, 05:38 PM

I write all of the card lots for H&S and we probably do more “shoebox” collections than anyone else in the industry. All pre-war lots have each and every card listed. All sets and post-war lots have counts and key cards listed and graded. All vintage near sets with more than 90% completion have missing cards listed. Designated treasure chests or balance of collection lots will be much more vague as mystery sells in this hobby.

doug.goodman · #10 02-25-2021, 09:40 PM

Quote:

Originally Posted by Orioles1954

Designated treasure chests or balance of collection lots will be much more vague as mystery sells in this hobby.

Those lots are all about the mystery, and not subject to my original rant, although I assume that if somebody were to ask a specific question it would get answered.

ValKehl · #11 02-25-2021, 09:58 PM

My pet peeve is is an auction house that shows a pic of only the front of a card, especially for a card that back printing variations, such as an E121-80 card. Hunt Auctions does this frequently in its monthly auctions, but I will give Hunt kudos for always sending me additional pic(s) when I so request. However, I will NEVER consign to an auction house that does this.

Orioles1954 · #12 02-25-2021, 10:05 PM

Quote:

Originally Posted by doug.goodman

Those lots are all about the mystery, and not subject to my original rant, although I assume that if somebody were to ask a specific question it would get answered.

We do our best

perezfan · #13 02-25-2021, 10:27 PM

As a consignor, I would make them fix the description, and perhaps even post additional photos. Heck, I would even write the description for them, if they left out something pertinent or important.

So basically, I agree with Doug "The voice of reason" Goodman.

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