SGC lead times?

[wazoo]

Originally Posted by bobbyw8469

You have the have the patience of Job in dealing with these guys right about now.

Without a doubt. Maybe I'm missing something here, but I can understand why grading the cards itself is a bottleneck. Encapsulating, packaging and shipping should be something that can be scaled. To have two major bottlenecks in the process just doesn't make sense. 1 sure, understandable no one could have predicted the volume. The other thing I'm not understanding is their order fulfillment system. (Mostly modern it seems) versus tobacco (which I submitted). Issue getting the slabs? Too many questions.

[kmac32]

Sent a group of 5 silks in and received August 31. Fot notice that they are on their way back yesterday. Ugh!!! Also sent 5 cards in in Mid December. They wanted $20 per card additional to encase them in mylar to keep them from slipping in the case. Definitely not necessary as the cards have their adbacks and would not slip. Now if they did not have the adbacks then what they were saying would make sense. Told them to grade only my Koester Bread O’Leary at the expedited level. They agreed to do this and had to email them Friday as there was no status change to indicate this. Good thing I emailed as they had done none of what I had discussed. Brent Martin now has the ball rolling on this submission.

With all this said, will be happy to get my cards back! Unless I get a card that is crutial to my collection and I want in in a SGC slab, this is my last submission to SGC. The wait times are out of control and the general ineptness of how subs and clients are handled are shameful. This is my personal opinion and they need to listen to their customers. When I call in with a concern, you never get a direct answer and half the time they act like the client is making up the story and when they verify with their coworkers, suprise, the client is telling them the truth as to what the story is. Not good client service in my opinion.

[wazoo]

Originally Posted by kmac32

Sent a froup of 5 silks in and received August 31. Fot notice that they are on their way back yesterday. Ugh!!! Also sent 5 cards in in Mid December. They wanted $20 per card additional to encse them in mylar to keep them from slipping in the case. Definitely not necessary as the cards have their adbacks and would not slip. Now if they did not have the adbacks then what they were saying would make sense. Told them to grade only my Koester Bread O’Leary at the expedited level. They agreed to do this and had to email them Friday as there was no status change to indicate this. Good thing I emailed as they had done none of what I had discussed. Brent Martin now has the ball rolling on this submission.

With all this said, will be happy to get my cards back! Unless I get a card that is crutial to my collection and I want in in a SGC slab, this is my last submission to SGC. The wait times are out of control and the general ineptness of how subs and clients are handled are shameful. This is my personal opinion and they need to listen to their customers. When I call in with a concern, you never get a direct answer and half the time they act like the client is making up the story and when they verify with their coworkers, suprise, the client is telling them the truth as to what the story is. Not good client service in my opinion.

August 24th for me....Nothing...fulfillment man....this isn't rocket science

[Yoda]

Never let success overwhelm your business model; it is doomed to suffer or fail. Are you listening, Dave?

[kmac32]

Short term win, long term failure!

[Lorewalker]

Originally Posted by kmac32

Short term win, long term failure!

Has not hurt PSA nor Beckett and it will not hurt SGC. TPG are 100% in charge of this market. Those wait times seem pretty reasonable when you consider what the wait times are at PSA.

[kmac32]

Finally have my August 31 submission in hand. 5 silks and this one slipped theough the cracks with no upcharge. They look really nice in my opinion so happy with the end product. I do think 4 1/2 months from atart to finish is excessive but guess it is what it is. 136 days for a standard economy submission tht that included labor day, Thanksgiving, Christmas, and New Years. Stiil quicker than PSA but painfully slow. Have my final submission coming back from SGC in hopefully a week as I told them to grade only my Chas O’Leary card and not the silks and T210 card I had sent in and do it at the expedited level. They already screwed up those instructions so we will see what happens. Definitely not willing to cut them any slack after the poor customer service I have had recently.

Kmac