SGC and greed

[kmac32]

Originally Posted by ullmandds

How is this any different from PSA?

You tell me! You could train a monkey to put a card in a plastic sleeve to be put into a slab.

[tiger8mush]

The bright side: The money you are saving on grading fees can be spent on more silks!

[kmac32]

Originally Posted by tiger8mush

The bright side: The money you are saving on grading fees can be spent on more silks!

True! My grading is not about the grade, it is about how the card displays in my collection. It is also about protecting the card. Thought about it and they are probably doing the surcharge do to the value of the cards. The ones in August had no back and these did. Still does not justify their action in my opinion.

[danmckee]

Originally Posted by kmac32

True! My grading is not about the grade, it is about how the card displays in my collection. It is also about protecting the card. Thought about it and they are probably doing the surcharge do to the value of the cards. The ones in August had no back and these did. Still does not justify their action in my opinion.

All of my sets from 1909 through 1975 display great in binders and plastic sheets. Very easy to pull a year out and flip through it.

[Hankphenom]

Originally Posted by danmckee

All of my sets from 1909 through 1975 display great in binders and plastic sheets. Very easy to pull a year out and flip through it.

+1. Love looking through your binders!

[kmac32]

Final solution for the issue at hand. Going to have them grade only my Chas O’Leary Koester bread card at the expedited level. It costs about $100 to do so but worth it to get it back into the display. Makes the current dollar amount paid basically a wash and they will return the rest of the cards ( 3 silks and a T210 Wahl card back to me. I refuse to pay the upcharge as I do not perceive the value in it as I have 2 silks that they did not put the mylar on and those cards are fine. I also understand what the mylar does but this was not explained to me and it was handled more as just give me your credit card.

A better explanation rather than it is what it is would have been appropriate as I am a logical person and do listen. Not exactly good customer service in my opinion. I had 2 solutions for them, grade the card without the mylar and what happens is mine to deal with ( which Would be fine for me) or grade only the Koester Bread card and send the rest of the cards back to me ungraded.

This is my last submission to SGC and I appreciate Tyler’s patience and help. SGC definitely dropped the ball on this one. Communication is everything and if losing a long standing customer over an upcharge is their choice, then that is their choice. As a business owner, I would never handle a client this way as you may have a short term profit but you lose over the long game. I may not spend a huge sum on submission but the bad will generated is not a smart move.

My 2 cents.

Kmac

[68Hawk]

Originally Posted by kmac32

Final solution for the issue at hand. Going to have them grade only my Chas O’Leary Koester bread card at the expedited level. It costs about $100 to do so but worth it to get it back into the display. Makes the current dollar amount paid basically a wash and they will return the rest of the cards ( 3 silks and a T210 Wahl card back to me. I refuse to pay the upcharge as I do not perceive the value in it as I have 2 silks that they did not put the mylar on and those cards are fine. I also understand what the mylar does but this was not explained to me and it was handled more as just give me your credit card.

A better explanation rather than it is what it is would have been appropriate as I am a logical person and do listen. Not exactly good customer service in my opinion. I had 2 solutions for them, grade the card without the mylar and what happens is mine to deal with ( which Would be fine for me) or grade only the Koester Bread card and send the rest of the cards back to me ungraded.

This is my last submission to SGC and I appreciate Tyler’s patience and help. SGC definitely dropped the ball on this one. Communication is everything and if losing a long standing customer over an upcharge is their choice, then that is their choice. As a business owner, I would never handle a client this way as you may have a short term profit but you lose over the long game. I may not spend a huge sum on submission but the bad will generated as not a smart move.

My 2 cents.

Kmac

Agree with everything you've said.
Poor communication is poor business, and they shouldn't be surprised that they will lose not only yours - but others because you've shared your experience.

[kmac32]

Originally Posted by danmckee

All of my sets from 1909 through 1975 display great in binders and plastic sheets. Very easy to pull a year out and flip through it.

Now I need your T205 Drum Back of Mordecai Brown at a price my budget can handle.

[ullmandds]

Originally Posted by kmac32

You tell me! You could train a monkey to put a card in a plastic sleeve to be put into a slab.

agreed...all TPGing is a crock...imho!

[bnorth]

Originally Posted by ullmandds

agreed...all TPGing is a crock...imho!

I have hope for computer grading. It will take the favoritism and complete incompetence out of the process.

[kevinlenane]

Genamint is coming soon - here is surface grading showing the subgrade and the weighted defects that contributed to that grade in a heat map

[tiger8mush]

Originally Posted by kevinlenane

Genamint is coming soon - here is surface grading showing the subgrade and the weighted defects that contributed to that grade in a heat map

Can Genamint tell the difference between a 1970s Cracker Jack reprint and a genuine 1914?

(sorry, not trying to derail Ken's thread)

[kevinlenane]

Yep - that surface heatmap is getting super granular in terms of what it sees as defects/anomalies from the perfect version of the card down to individual pixels. So as long as the image is taken on something equivalent to a iPhone 10 that is more than enough scope to detect print marks and other print and format differences that are indicators of a fugazi.

[ullmandds]

Originally Posted by kevinlenane

Genamint is coming soon - here is surface grading showing the subgrade and the weighted defects that contributed to that grade in a heat map

will genamint measure cards as well? Because there are issues with quite a large discrepancy in real factory cut sizes...see my e93/e95 thread. How ill this be done so as to differentiate trims vs actual factory cuts?

[kevinlenane]

The size issue is dealt with via a measured range and also via fingerprinting - once we ID a card, if it appears again and there is any pixel count different in size then it will come up as trimmed or altered. There will also be cases where the condition changes but that will look different to the machine...

[kevinlenane]

Even if something gets pressed and trimmed the actual sizes and measurements from edges and borders wont be the same - to a machine it is readily identifiable.

[steve B]

Tying stuff to the Iphone is a deal breaker for me.

[pclpads]

Originally Posted by kmac32

You tell me! You could train a monkey to put a card in a plastic sleeve to be put into a slab.

But, if they actually used monkeys, SGC would also expect you to pony up for bananas!