Goldin Auctions - OUTSTANDING Customer Service

[Shoeless Moe]

Originally Posted by Snapolit1

REA, which I have yet to consign to, is reportedly amazingly quick

I'd say the places I've consigned to have all been about 20 days, give or take a few days. Which never struck me as unreasonable.

20 days??? Who? Other the REA & Goldin, I find that hard to believe, unless of course someone I have not consigned to.

I consigned to Huggins that ended on 10/22 and have yet to hear a word, though the winner of one of my items has had it up on Ebay for almost 3 weeks now. I'll hold out judgement on Huggins as in the past they have been at about 30 days. I'll amend this post once that check comes, but no word on it.

I don't mind all the Goldin emails, at least they keep you informed. Easy to hit delete.

Huggins, LOTG, and SCP have been at about 30.

RMY from what I recall was 30-45.

Heritage is over 45 days, but they tell you that up front though, so that is the auction house for the patient.

[sb1]

While I might be small potatoes....

I paid everyone for the recent auction on the 16th day after the auction OR before, for several. Same as all the rest of my auctions, checks are mailed on the 2nd Monday following the auction or before. There really are other options out there.

Scott

Brockelman Auctions

[Shoeless Moe]

Originally Posted by sb1

While I might be small potatoes....

I paid everyone for the recent auction on the 16th day after the auction OR before, for several. Same as all the rest of my auctions, checks are mailed on the 2nd Monday following the auction or before. There really are other options out there.

Scott

Brockelman Auctions

Good to know, and Nice Job. You are right there are several auction houses to choose from, that's why Customer Service, I feel, can make one stand out over others. Quick to respond to ALL emails, not just if you have a great item in the early stages of the consigning process, but at all times, whether consigning or if just inquiring on an item in their auction. Having multiple images of an item, rather then having to email them because there is only one (ahhhh choooooo Hunt).

Lots of ways to provide great Customer Service.

[Aquarian Sports Cards]

Originally Posted by Shoeless Moe

20 days??? Who? Other the REA & Goldin, I find that hard to believe, unless of course someone I have not consigned to.

I consigned to Huggins that ended on 10/22 and have yet to hear a word, though the winner of one of my items has had it up on Ebay for almost 3 weeks now. I'll hold out judgement on Huggins as in the past they have been at about 30 days. I'll amend this post once that check comes, but no word on it.

I don't mind all the Goldin emails, at least they keep you informed. Easy to hit delete.

Huggins, LOTG, and SCP have been at about 30.

RMY from what I recall was 30-45.

Heritage is over 45 days, but they tell you that up front though, so that is the auction house for the patient.

We pay within 14 Business days. Also we don't do cash advances often as we don't have the war chest of some companies, but they are interest and fee free when we do them.

[Shoeless Moe]

Got my REA consignment check in less the 2 weeks after the auction ended. DAMN!

Huggins & Scott took a month and a half.

Again, if you are patient Heritage & Huggins are fine.

But Goldin & REA are so efficient, and their customer service is OUTSTANDING, it's impressive!

[ullmandds]

Originally Posted by Shoeless Moe

Got my REA consignment check in less the 2 weeks after the auction ended. DAMN!

Huggins & Scott took a month and a half.

Again, if you are patient Heritage & Huggins are fine.

But Goldin & REA are so efficient, and their customer service is OUTSTANDING, it's impressive!

I've found experiences with many AH's are quite variable. REA/Sterling are consistently good with payments...Goldens I had to hound and hound...and was not impressed with their customer service.

[Goldin Auctions]

Hello Peter
because we strive for perfection in customer service, we were concerned by your post as we want everyone's customer experience to be terrific.

We found that you consigned on 1 occasion Summer auction 2019. You consigned 1 item. unfortunately the winner of that item instead of paying within the 10 days took 30 days to pay. we were able to get him to use a credit card to pay as opposed to delaying us on 9/10/19. I see a check 14294 was sent to you dated the exact day we get payment 9/10/19 as recorded in our system.
typically we pay very fast as people have noted as we do not wait for a complete auction closing to gather all funds, instead we pay consignors as the money is received for their items. This usually results in multiple checks to the same consignors if they consigned several items. in the future if you have a question or issue i suggest you email frank.dinote@goldinauctions.com
i assure you that you will get an immediate reply and service.

Originally Posted by ullmandds

I've found experiences with many AH's are quite variable. REA/Sterling are consistently good with payments...Goldens I had to hound and hound...and was not impressed with their customer service.

[ullmandds]

thx for explanation