PSA's Unbelievable turnaround times are Horrible!

[tonyo]

Originally Posted by Blunder19

based on this experience why would anyone ever submit a $500 card for grading if the turnaround time is 10 months!?

I've only submitted through Bobby's group subs..... the last one took 9 months. I wasn't in any hurry to get the cards back. So, now I know what to expect.... when he proposed the recent group sub, I just asked myself if I can live without my cards for 10 or 11 months. The answer was "sure why not" ...

Originally Posted by Blunder19

being delayed is one thing.. but telling people you cant even provide them with an estimate after having a card for 3 months... that is absurd.

That IS absurd.... I agree. It seems they should know how many cards they have at any given time, roughly how long each step of the process takes, do some math, and give an answer, even if it's 10 months +/- 1 week. I don't see why they can't estimate turn around time..... It is pretty ridiculous that they wont

[Kingcobb]

I am in the same boat sent in July 8th, delivered on July 13th, they said they received it Aug 19th, it has been in the grading step since Oct 4th, called them a couple weeks ago they answered and was polite but said they were overwhelmed and could not give me any information on my submission.







Daryl Fraley

[ZiggerZagger]

Yeah, it's not good.

I have 10 Subs out with them right now, but my 2 buddies and I knew what we were getting into by submitting in June and August. I expect the Bulk stuff to maybe appear around March/April 2021.

My only Sub that truly astounds me is a $20 level submission of 15 cards.
PSA marked Received July 1st, and it entered Grading status on July 25th.
It's still in Grading as of today... They were turning these around in 40-45 business days max even at the worst of it.

I called them 2 weeks ago and the estimate she gave me was Mid-January 2021. To me, that makes absolutely no sense.
They really should have given some priority to clearing out cards at that $20 level, especially after they discontinued that service level last month.

But there was blood in the water this Spring/Summer. Everyone was looking to make some quick money off junk-era and modern cards, and it straight-up broke the system.
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[BRoberts]

Originally Posted by tonyo

That IS absurd.... I agree. It seems they should know how many cards they have at any given time, roughly how long each step of the process takes, do some math, and give an answer, even if it's 10 months +/- 1 week. I don't see why they can't estimate turn around time..... It is pretty ridiculous that they wont

I wonder if it's not as easy as you describe because I bet auction houses and other preferred large submitters are continually sending cards (large orders), and because these customers (understandably) rank higher on the food chain, their orders jump ahead of orders already on hand. I can understand this, because many of these customers (major dealers and auction houses) spend much more money with PSA on a regular basis than do once- or twice-a-year submitters. Plus, they *have* to have them back by a certain time in order to get them in their next auctions.

Not saying this is the case, just throwing it out there.

[Throttlesteer]

The TPGs are making more profit than ever and don't even have to deliver against any commitments. Why would they hire more graders? They have more business than they can handle and little competition. They've trained their customers to spend 4x the standard price to get the same service as a year ago. Yes, there's a lot of frustration, but people will still send their cards to them. Prove me wrong.

[MVSNYC]

Sorry, Jamie, that sucks.

I think the last time I submitted cards via mail to PSA was maybe like 2007. I just try to buy slabbed cards, or submit at a Nat'l. The lead times I've been hearing about are just horrific. No way I'd send anything in these days.