USPS - Slow, and seems to be getting worse

[buymycards]

Originally Posted by insidethewrapper

Sent a check to pay for my credit card and it never arrived. I talked with the credit card company and they waived the late payment fees and interest fees. Now I have to stop payment on the check which was sent 6 weeks ago, this will cost me $ 28.

When I was with the PO, one of our biggest problems was checks that were sent to credit card companies. These companies receive 10's of thousands of checks every day, and they seem to have problems handling the volume of letters and checks. We had constant complaints about credit card companies, even with payments that were sent by Certified Mail and required a signature. The companies would receive the letters but it would be several days before they processed them.

I think they are doing this on purpose so they can make more money on interest and late fees.

[steve B]

Originally Posted by buymycards

When I was with the PO, one of our biggest problems was checks that were sent to credit card companies. These companies receive 10's of thousands of checks every day, and they seem to have problems handling the volume of letters and checks. We had constant complaints about credit card companies, even with payments that were sent by Certified Mail and required a signature. The companies would receive the letters but it would be several days before they processed them.

I think they are doing this on purpose so they can make more money on interest and late fees.

My favorite from when I was doing Ebay was a guy who bought something and after about a month asked where it was.
His check had never arrived, and I'd pretty much just written it off as a non payer. But couldn't be bothered to report it for a sale that was probably around $5.
He said he'd send out a second check, and if the other one showed up in the meantime I'd send it back with the card.
New check somehow arrives! In a reused Utility company reply envelope, complete with pre-printed address barcode.
I told him that was probably why the other one didn't get to me explaining about the barcode... and that he might want to check with the power company.
Sure enough they had received it weeks before and were eventually going to call him for an explanation.

[whiteymet]

I've had an insured package I sent ( value of $1000 ) missing with no tracking info since August 17th!!

Spoke to the local Postmaster twice where it was out for delivery then supposedly forwarded to a different address. Crickets since.

Just got the below notice I have no idea if they are doing the things mentioned or I have to.

They say things like "the next step we could do" and
"An online inquiry can be submitted"

So did they do the next step or submit an inquiry?? I have no clue after reading the email. See:


Subject line: Your USPS Service Request #14582648 Has Been Resolved! ( has it???) my words

Dear Fred M,



This is in response to your inquiry regarding the delivery of a package. Please accept our sincere apology for any inconvenience this matter may have caused you.



The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service.


I have emailed the post office of the forwarding address. They did not recall seeing the package, but are on the lookout for it.

Alternately, the next step we could do would be a mail recovery search. When mail items are found during our processing operations, they are collected in the "loose‑in‑the‑mail" section of the Post Office. The item(s) are held for seven (7) days pending a match with a sender or an addressee. However, at times no match occurs. Sometimes an item will find its way to the Mail Recover Center (MRC) in Atlanta, GA. Items of value will be held at the in MRC for 90 days.

An online inquiry can be submitted on your behalf for letters, flats, or parcels containing important original documents or items valued at $25 or more. Once an electronic Search Form is completed, it goes directly to the MRC Inventory database in Atlanta, GA at 12:01 a.m., where the system will begin searching the Mail Recovery Center Search and Inventory System for a match. If a match is found immediately, the system will alert the MRC staff and notify you via email or letter. The mail piece will be returned or forwarded as requested.

If an immediate match is not found, the Search and Inventory System will continue to look for the item until a match is made or the retention period expires. The system will also send periodic notifications of the status of the search. If the system is unable to match the search, final notification will be sent to you.



Thank you for the opportunity to address this matter with you. If you have any questions, please contact me.





Sincerely,

Gary

Supv Customer Services

[Tao_Moko]

Heads up,.......UPS Surepost is anything but "sure" right now due to the USPS debacle. Smaller values can be tracked, but not insured so it's risky.

[cannonballsun]

Originally Posted by whiteymet

I've had an insured package I sent ( value of $1000 ) missing with no tracking info since August 17th!!

Spoke to the local Postmaster twice where it was out for delivery then supposedly forwarded to a different address. Crickets since.

Just got the below notice I have no idea if they are doing the things mentioned or I have to.

They say things like "the next step we could do" and
"An online inquiry can be submitted"

So did they do the next step or submit an inquiry?? I have no clue after reading the email. See:


Subject line: Your USPS Service Request #14582648 Has Been Resolved! ( has it???) my words

Dear Fred M,



This is in response to your inquiry regarding the delivery of a package. Please accept our sincere apology for any inconvenience this matter may have caused you.



The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service.


I have emailed the post office of the forwarding address. They did not recall seeing the package, but are on the lookout for it.

Alternately, the next step we could do would be a mail recovery search. When mail items are found during our processing operations, they are collected in the "loose‑in‑the‑mail" section of the Post Office. The item(s) are held for seven (7) days pending a match with a sender or an addressee. However, at times no match occurs. Sometimes an item will find its way to the Mail Recover Center (MRC) in Atlanta, GA. Items of value will be held at the in MRC for 90 days.

An online inquiry can be submitted on your behalf for letters, flats, or parcels containing important original documents or items valued at $25 or more. Once an electronic Search Form is completed, it goes directly to the MRC Inventory database in Atlanta, GA at 12:01 a.m., where the system will begin searching the Mail Recovery Center Search and Inventory System for a match. If a match is found immediately, the system will alert the MRC staff and notify you via email or letter. The mail piece will be returned or forwarded as requested.

If an immediate match is not found, the Search and Inventory System will continue to look for the item until a match is made or the retention period expires. The system will also send periodic notifications of the status of the search. If the system is unable to match the search, final notification will be sent to you.



Thank you for the opportunity to address this matter with you. If you have any questions, please contact me.





Sincerely,

Gary

Supv Customer Services

Hope your package shows up, Fred. A hit of $1000 would be hard to take.

[jayshum]

Lately, I have had both good and bad experiences with USPS. A card I won on eBay 2 weeks ago took 8 days to arrive in NJ from Florida, and for 4 days, all the tracking said was "In transit". However, I just sent something priority mail from NJ to WA. I dropped it off at the post office on Thursday just before 5:00 PM, and it was delivered in WA around 10:00 AM on Saturday which I couldn't believe.