Wonderful USPS - drop it and RUN...

[7nohitter]

Every single time I read one of these posts I am thankful for the local PO where I live. EVERY person there is ALWAYS friendly, happy, offer great service...I'm always sure to complete the survey after each visit as I hope the good feedback gets back to them....Rick, maybe you could confirm the usefulness of those surveys?

[buymycards]

Originally Posted by 7nohitter

Every single time I read one of these posts I am thankful for the local PO where I live. EVERY person there is ALWAYS friendly, happy, offer great service...I'm always sure to complete the survey after each visit as I hope the good feedback gets back to them....Rick, maybe you could confirm the usefulness of those surveys?

The Postal Service is really pushing those surveys, but they don't offer a free order of french fries like McDonald's does with their surveys. The consumer affairs office does track the survey results, and they follow up on negative responses. Surprisingly, there are many customers like you who make an effort to use the surveys in a positive way, rather than to make a complaint about a problem. Thank you for giving good feedback to the employees in your Post Office.

Rick

[7nohitter]

Originally Posted by buymycards

The Postal Service is really pushing those surveys, but they don't offer a free order of french fries like McDonald's does with their surveys. The consumer affairs office does track the survey results, and they follow up on negative responses. Surprisingly, there are many customers like you who make an effort to use the surveys in a positive way, rather than to make a complaint about a problem. Thank you for giving good feedback to the employees in your Post Office.

Rick

Thanks for the response, I'm always appreciative of your insight!

[DHogan]

I worked at an air freight company for 20 years. Not UPS or Fed Ex. I've seen some pretty screwed up employees, do some stupid moves that damaged packages and cargo. They didn't care. Management in air freight are the worst people to work for. They don't care. As long as the loading dock was clear of freight every night.

[MikeGarcia]

...as a seller and a do-it-yourselfer packer/shipper/mailer this thread reinforces my paranoia about over-protecting the cards I USPS mail out , even the ones in old sturdy bomb-proof BGS slabs from before 9/11....does anyone else here remember a brilliant commercial for Samsonite luggage , featuring a hyperactive gorilla ? I always assume that's who is taking care of my packages......


....fifty thousand years from now when archeologists are digging up this particular layer of sediment I predict they will find opossum skulls , REA catalogues , Kent cigarette filters , and pre 9/11 Beckett holders....


..

[jerseygary]

With the pandemic more people are reading and I've been selling many signed copies of my book. When I needed more, I ordered a box from my publisher, Simon and Schuster.

Simon and Schuster's not a fly-by-night outfit, but one of the largest publishers in the world, right? So you'd think that when my box of 20 books arrived they would have secured the top, bottom and sides with more than one strand of tape.

The box had busted open and all 20 books were splayed out across my front porch like a book shop display. Fortunately I found them soon after they were dropped off and the porch was clean and dry, so no harm.

I call this one a warehouse screw up combined with a real crappy FedEx delivery man who would leave it like that - unless he really liked the cover design and wanted the neighbors to see.

[Fred]

I received that package on Monday. On Tuesday I went to the post office to speak with a carrier supervisor to voice my concern. I learned a couple of things: (1) USPS "used to" have a check box for the carriers to indicate a package was damaged when the delivery was attempted. That option is no longer available for the carriers. (2) The carrier was under no obligation to wait for me to get a camera and take pictures or watch me open the package (I kind of figured that anyway). The supervisor did say that the carrier handled the situation poorly and would speak to the carrier about the accusatory comment about not knowing whether or not I damaged the content if I opened the package.

What would have happened if I didn't get to the carrier before they bailed? What would USPS have done if the contents were damaged and I tried to convince them that it arrived that way? I'd almost have no way to prove a case because it would have become the carriers word against mine.

I still can't believe USPS tried to sign for it, drop it and bail out as fast as they could even though there was that much obvious damage to the package.

I used to try and support USPS by keeping my bills/statements coming via the postal service. I am now moving towards paperless statements because I'm at the point where I don't TRUST them anymore.