Auction Problem

Jcosta19 · #1 06-24-2020, 12:31 PM

I sympathize and am sorry you are having to deal with this.

Is it at all possible that so much time went by that the auction house could have forgotten the previous agreed upon terms or even mixed your situation up with another customer?

I'm probably giving them the benefit of doubt for no reason, but if by any chance the above offer was communicated through email only and not from the same person (I believe you said owner) who offered the original plan then I would make sure you speak directly and remind them of the previous conversations, if not already done so.

I hope somehow this works out in the long run.

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thetahat · #2 06-24-2020, 07:24 PM

Just FYI, this auction house is near me, I once won a pennant only to get it and find that the bottom tassels were glued into place (with the threads loose beyond them). I was flatly shot down when I contacted them with displeasure. They said I had the option of inspecting it in person at the live part of the auction (I bid via internet) or asking about it. Really lame.

Bugsy · #3 06-25-2020, 08:58 AM

Quote:

Originally Posted by thetahat

Just FYI, this auction house is near me, I once won a pennant only to get it and find that the bottom tassels were glued into place (with the threads loose beyond them). I was flatly shot down when I contacted them with displeasure. They said I had the option of inspecting it in person at the live part of the auction (I bid via internet) or asking about it. Really lame.

I was told the same exact thing with a lot I won. They offered to send the item to their conservator at my expense. I still don't understand why they blame they buyer when they could either take it out of the seller's end or their own pocket. After all, the seller and auction house both had the item in-hand to inspect, not the buyer.

conor912 · #4 06-25-2020, 02:04 PM

Get a full refund, let them deal with the hassle of reselling (i assume the consignor has long been paid, so reselling will be at a loss to the AH), and never bid wit them again. They lose money and worse, a customer.....in the end, you�re out nothing bu aggravation. This is the only solution thats not gonna leave a bad taste in your mouth.

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